tencent cloud

Note：

If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.

Monthly Subscribed TencentDB Instance

Alerts

From seven days before your resource expires until the resource is released, the system will send alerts to your Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, and other methods as configured in the message subscription in the Message Center.

Repossession

• The system will send you a renewal notification 7 days before the expiration of database resources.
• You can continue using the database for an additional 7 days after the expiration. The system will send you an expiration reminder for the database, and you need to renew it as soon as possible.
• From the eighth day after the expiration, the database cannot be used and will be put into the recycle bin. You can view and renew it on the recycle bin page in the console.
• The database will be retained in the recycle bin for up to seven days. If you fail to renew it within seven days after it is put into the recycle bin, it will be repossessed by the system, and all the data will be cleared and cannot be recovered.
• In other words, the database will remain available for 7 days after the expiration and become unavailable for another 7 days. Within the 14 days, you can choose to renew it. If your balance is sufficient and auto-renewal is set for it, the system will perform renewal automatically upon expiration.

Pay-as-You-Go TencentDB Instance

Note：

• After you stop using pay-as-you-go resources, terminate them as soon as possible to avoid fee deduction.
• Since your actual resource consumption is constantly changing, some slight discrepancies may exist for your stated balance.

Alerts

• Pay-as-you-go resources are billed on the hour. When your account balance becomes negative, the system will send an alert to your Tencent Cloud account creator, global resource collaborators, and financial collaborators via email, SMS, and other methods as configured in the message subscription in the Message Center.
• For more information on the message notification mechanism, see Postpaid Billing.

Overdue payment policy

1. When your account balance becomes negative:

• You can continue to use your TencentDB instance for 24 hours. We will continue to bill you for this period.
• After 24 hours, the TencentDB instance will be automatically shut down, and the billing will stop.

2. After automatic shutdown:

• If the overdue payment is paid within three days, you can start the instances, and the billing will continue.
• After three days of shutdown, the TencentDB instance will be repossessed by Tencent Cloud. All data will be erased and cannot be recovered. Tencent Cloud account creator, global resource collaborators, and financial collaborators will be notified by email, SMS, etc.