Customer Introduction

Garena, founded in Singapore in 2009, is a global-leading game developer and publisher. It is the developer of the global smash hit game, Free Fire, and partners with other top global developers to publish popular titles such as Ring of Elysium, Contra: Return, and Arena of Valor (AOV) in a number of Asian markets.

Why Tencent Cloud

1. Low Latency

Southeast Asia is a region of peninsulas and islands; network quality varies significantly in different countries/regions in terms of performance stability and latency. Tencent Cloud developed in-depth working relationships with local telecom carriers and IXP (Internet Exchange Point) providers to deliver high-speed and stable end-user access. Garena leverages Tencent Cloud’s network to optimize connections between different geographic regions. Results are highly visible. For AOV, the latency is optimized to below 55ms between Hong Kong and Malaysia, and to below 35ms between Hongkong and the Philippines. Leveraging the Global Application Acceleration Platform (GAAP), Free Fire, the company's self-developed title that is released globally, has seen notable enhancements in speed and stability.

2. Stable Gameplay

Multiplayer online battle arena (MOBA) is a type of real-time strategy game where teams of players compete against each other. The exponential player growth in these games creates a critical demand for stability and resource provisioning capability. AOV Southeast Asia uses CVM Dedicated Host (CDH) to create customized instances and achieves a smooth gaming experience for their players.

3. High Security

A distributed denial-of-service (DDoS) attack is one of the most common attacks seen in the gaming industry. Contra: Return utilizes Tencent Cloud's Anti-DDoS solution which is built on top of Tencent ultra-large cleansing center for defense against various DDoS attacks.

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Technical Support

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7x24 Phone Support
Hong Kong, China
+852 800-964-163 (Toll Free)
+852 800 906 020 (Toll Free)
United States
+1 888-652-2736 (Toll Free)
+1 844 606 0804 (Toll Free)
+1 888 605 7930 (Toll Free)
+44 808 196 4551 (Toll Free)
+61 1300 986 386 (Toll Free)
+82 080-899-3166 (Toll Free; local time:9:00—12:00, 13:00-18:00)
+86 4009100100 (Toll Free)
Local hotline to be supported for more regions