Customer Introduction
Aye, a retail-transforming AI startup, equips merchants with AI agents via AyeFace. AyeFace empowers retailers with AI agents to handle customer service, acting as sales assistants, and serving as virtual retail managers to boost sales and optimize resources.
Challenges & Goals
The challenges are how to build the user trust on face-based payments and address the concerns that many people naturally have: How secure is this technology? Can a simple photo be used to authenticate transactions? What about a video of me – could that bypass the system? Or could someone wearing a mask that resembles me gain access?
Aye’s goal is to deliver a payment method that users feel is as safe as, or safer than, cards and mobile wallets. To achieve this, Aye must ensure its liveness detection and identity verification cannot be fooled by spoofs, deepfakes, masks, or replay attacks, while keeping authentication fast and seamless.
This is why Aye seeks advanced R&D support and security partners—to guarantee that AyeFace meets the highest standards of biometric safety, giving both users and merchants confidence to adopt face-based payments in everyday retail.
Why Tencent Cloud
Trustworthy: Referencing Tencent Cloud’s cybersecurity and biometric technology immediately elevates Aye’s credibility with enterprise clients. Tencent’s proven track record gives merchants confidence that AyeFace is built on dependable, industry-grade security.
Tencent Technical Strength: Tencent has more than a thousand employees working on the biometric cybersecurity topic, that is why Aye works closely with Tencent Cloud together, to ensure that Aye provides valuable and secure solutions to customers.
Reliable and Supportive Team: Aye has worked with Tencent Cloud for about 2 years, and every time when support is needed, the Tencent Cloud team is always available 24/7. Not only do the local teams in Malaysia and Singapore respond immediately, but the Tencent Cloud manager also brings in the technical team on weekends to resolve issues. This unwavering support and commitment to teamwork has been a key factor in Aye's growth journey.
Local Service: Working with Tencent, Aye plans to scale from Malaysia and Singapore into Southeast Asia, with Thailand, the Philippines, and Indonesia as the next key destinations. In each Southeast Asian country, Tencent Cloud has dedicated local support teams. Therefore, Aye looks forward to collaborating with Tencent Cloud regional team to scale the business.
Highlighted Benefits
With Tencent’s cybersecurity technology—proven at the scale of billions of users—Aye gains immediate public trust and confidence in our face-based solutions. Together, we are bringing secure, advanced digital experiences to Southeast Asia and elevating the way users checkout in-store.