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- Releases Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- SQL Developer Guide
- Python Developer Guide
- ETL Developer Guide
- FAQ
- Contact Us
Terminating a monthly subscribed Stream Compute Service cluster before it expires may result in a refund. If you have any dissatisfaction after purchasing a cluster, you can return it unconditionally within 5 days. The 5-day unconditional refund is available for only one cluster. The paid effective amount will be refunded to your Tencent Cloud account (discounts and vouchers are not refundable). In addition, you can also perform regular self-service refund. In this case, the refund calculated by deducting the usage fees from the paid amount will be credited to your account in the form of free credit (not withdrawable or invoiceable). You can terminate and return the cluster in the Stream Compute Service console as instructed in Terminating a Cluster.
Refund calculation rule for regular self-service return:
Refund = currently effective order amount + ineffective order amount - used resource value
Currently effective order amount: The amount paid for current orders, excluding discounts and vouchers.
Ineffective order amount: The amount paid for the order that will take effect in the future, excluding vouchers.
The used resource value is calculated as follows:
For the used cluster fees, fees will be deducted by month for the full months elapsed as of the date of return and deducted by day for the remaining part less than a month.
The use time is accurate to seconds.
If the refund is less than or equal to 0, it will be calculated as 0, and resources will be returned.
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