Lost Private Key

Last updated: 2020-03-03 18:20:06

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What should I do if I lost my private key?

Scenario 1. If your certificate is a paid one and you selected Generate CSR Online when purchasing/renewing it, or your certificate is a free one, please follow the steps below in case of private key loss:

  1. Log in to the SSL Certificate Service Console.
  2. Select the certificate for which you want to get the private key, click Download in the "Operation" column, and decompress the zipped package to get the corresponding private key.

Scenario 2. If your certificate is a paid one and you selected Paste CSR when purchasing/renewing it, the private key was generated externally and you cannot get it directly. In this case, you can reissue the certificate and select Generate CSR Online to generate a new certificate and private key as shown below:

  1. Log in to the SSL Certificate Service Console.
  2. Select the certificate for which you want to get the private key and click Operation > More > Reissue.
  3. Select Generate CSR Online, confirm the information, and submit it to get a new certificate and private key.