- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Public NAT Gateway Operation Guide
- API Documentation
- FAQ
- Service Level Agreement
- Contact Us
- Glossary
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Public NAT Gateway Operation Guide
- API Documentation
- FAQ
- Service Level Agreement
- Contact Us
- Glossary
Overdue Payment and Service Expiration Policies
Last updated: 2023-07-21 11:39:04
Note:
If you are a customer of a Tencent Cloud partner, the rules regarding resources when there are overdue payments are subject to the agreement between you and the partner.
When your NAT Gateway expires, we will provide you with a grace period as follows:
Within 2 hours from the moment your account balance becomes 0, you can continue to use your NAT Gateway, and will be billed for this usage.
If your account remains negative for more than 2 hours, the NAT Gateway service will automatically shut down, and the billing will stop.
Within 24 hours from the moment of automatic shutdown, the NAT Gateway remains unavailable. If you top up your account to a positive balance within this period, the NAT Gateway service resumes and the billing continues.
If your account balance remains negative for more than 24 hours after automatic shutdown, the NAT Gateway will be repossessed immediately.
When your NAT Gateway is repossessed, we will notify the Tencent Cloud account owner and all collaborators via email and SMS.
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