- News and Announcements
- Product Introduction
- Purchase Guide
- Free Demos
- Download
- Get Started
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- How to intergrate TUIChat independently in Uniapp（Vue2 & Vue3）
- How to intergrate TUIChat independently in Web（Vue2 & Vue3）
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- Live Room Setup Guide
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- Flutter Avchatroom
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
- News and Announcements
- Product Introduction
- Purchase Guide
- Free Demos
- Download
- Get Started
- Chat Interaction (UI Included)
- Video Call (UI Included)
- Desk
- Quick Start
- Integration Guide
- Configure Channels
- Admin Operation Manual
- Configure Agent to Proactively Contact Chat Users
- Login to Management End
- Third-party extension
- Agent Management
- Agent Role Permission Management
- Online Status and Reasons for Short Break
- Skill Group Management
- Session Service Flow Management
- Satisfaction Evaluation
- Quick Reply
- Session Routing and Reception Settings
- Agent Operation Manual
- AI Chatbot
- More Practices
- How to intergrate TUIChat independently in Uniapp（Vue2 & Vue3）
- How to intergrate TUIChat independently in Web（Vue2 & Vue3）
- AI Chatbot
- End-to-end encrypted chat with Virgil
- Super Large Entertainment and Collaboration Community
- Live Room Setup Guide
- How to integrate Tencent IM with Salesforce
- How to integrate Tencent IM with Zendesk
- How to integrate chat widget to your Shopify online store
- Discord Implementation Guide
- How to Integrate Chat into Games
- Flutter Avchatroom
- No UI Integration
- SDK Integration
- Initialization
- Login and Logout
- Message
- Message Overview
- Sending Message
- Receiving Message
- Historical Message
- Forwarding Message
- Modifying Message
- Message Inserting
- Deleting Message
- Clearing Messages
- Recalling Message
- Online Message
- Read Receipt
- Querying Message
- Group @ Message
- Targeted Group Message
- Notification Muting
- Message Extension
- Message Reaction
- Message Translation
- Message Pinning
- Conversation
- Group
- Community Topic
- User Profile and Relationship Chain
- Offline Push
- Local Search
- Signaling
- Client APIs
- Server APIs
- Generating UserSig
- RESTful APIs
- RESTful API Overview
- RESTful API List
- Message Related
- Session Related
- Group Related
- User Management
- Global Mute Management
- Operations Management
- Chatbots
- Webhooks
- Webhook Overview
- Webhook Command List
- Online Status Webhooks
- Relationship Chain Webhooks
- One-to-One Message Webhooks
- Group Webhooks
- Before a Group Is Created
- After a Group Is Created
- Before Applying to Join a Group
- Before Inviting a User to a Group
- After a User Joins a Group
- After a User Leaves a Group
- Before Group Message Is Sent
- After a Group Message Is Sent
- After a Group Is Full
- After a Group Is Disbanded
- After Group Profile Is Modified
- Callback After Recalling Group Messages
- Webhook for Online and Offline Status of Audio-Video Group Members
- Webhook for Exceptions When Group Messages Are Sent
- Before a Topic Is Created
- After a Topic Is Created
- After a Topic Is Deleted
- Topic Profile Change Webhook
- Webhook Mutual Authentication Configuration Guide
- Chatbot webhooks
- Console Guide
- FAQs
- Security Compliance Certification
- Chat Policies
- Migration
- Error Codes
- Contact Us
Do Chat Standard edition and Premium edition have a MAU limit?
Standard edition and Premium edition do not have an upper limit on MAU. The first 10,000 MAU per month is free. The MAU fee is pay-as-you-go on a monthly basis. Fees incurred within a month will be deducted on the third day of the next month.
What should I do if I received an error when creating 100 accounts in Chat?
You can create up to 100 accounts in the Developer edition. To use the accounts in a production environment, you need to configure a standard billing plan for each SDKAppID. In addition, you can call the v4/im_open_login_svc/account_delete API to delete unwanted accounts in the Developer edition. User data cannot be recovered once the account is deleted, so proceed with caution.
Does Chat support global access?
Chat provides reliable, secure network connections with global coverage. With its proprietary multi-level optimal addressing algorithm, IM can perform scheduling across the entire network. When terminals log in, the IM SDK connects to the nearest access nodes. IM access nodes include the following:
China: South China, North China, East China, Hong Kong, and Taiwan
Other regions:
Asia: Singapore, Indonesia, UAE, Thailand, Japan, Vietnam, India, South Korea, and Philippines
Europe: United Kingdom, Netherlands, Germany, Italy, Norway, France, Russia, and Spain
South America: Brazil
North America: United States, Canada, and Mexico
Oceania: Australia
Africa: South Africa and Nigeria
Chat allows the creation of up to 50 audio-video groups. How many audio-video groups can be created after I created 3 and then deleted 3?
If you created 3 audio-video groups and then deleted all of them, you can still create 50. The number of audio-video groups you can create is a net value. Deleted groups do not count against the quota. If you have an audio-video group that has no members but has not been deleted, it is still included in the quota.
Is the Call trial version free to use? Will there be any additional charges during use?
The trial version of the Call only provides you with free usage rights for the Call function. For specific available features, please refer to the Call. The call duration usage generated during your use of this function will be billed according to the Pay-As-You-Go, while chat costs will be billed based on the Billing Overview of Chat. In addition, Tencent Cloud accounts (UIN) that activate the Audio and Video Call feature will receive a free 10,000-minute duration package every month, which can be used to deduct the call duration usage generated during use.
Is it impossible to activate and use Call when Chat or TRTC applications are disabled?
No, the Call capabilities are built upon the support from Chat and TRTC. Therefore, it is necessary to ensure the availability of both your Chat and TRTC applications. If either your Chat or TRTC application is disabled, you need to enable the application first before activating/using the Call.
After successfully testing the Call using the free trial version of the SDK, is it necessary to update the SDK when switching to and purchasing the official package for launch?
No, you do not need to update the SDK. All you need to do is purchase the specified official package, and there is no need to change any SDK-related configurations.
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