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Configuration Change Ticket

Last updated: 2022-03-31 17:05:36

How to Submit an IM Configuration Change Ticket

  1. Go to the page for submitting an IM ticket.
  2. Select Group under Problem Types.
  3. Enter the information required for the configuration change according to the relevant template under Templates of IM Configuration Change Ticket , and fill in contact information such as mobile number.
  4. Click Submit Ticket.
    Note:

    After the ticket is submitted, we will process it within one business day.

Templates of IM Configuration Change Ticket

Frequency control of group messages with different priorities

Change type: Frequency control of group messages with different priorities
SDKAppID: // SDKAppID of your app in IM
Group type: // Group type to be modified, such as Private, ChatRoom, etc.
Frequency control of chat messages: // Up to N per second
Frequency control of like messages: // Up to M per second
Frequency control of member change notifications: // Up to K per second

Group downstream messages with custom fields

Change type: Group downstream messages with custom fields
SDKAppID: // SDKAppID of your app in IM
Group type: // Group type to be modified, such as Private, ChatRoom, etc
Custom field type: // Custom group member fields or user profile fields
The custom field that needs to be carried: // The custom field that has been added in the console. It can carry multiple fields and needs to match with the custom field type.

Modify group type

Change type: Modify group type
SDKAppID: // SDKAppID of your app in IM
Group type: // Group type, such as Private, ChatRoom, etc.
Features to be modified: // Describe the features that need to be changed in detail.

Periodically kick out offline members in the group

Change type: Periodically kick out offline members in the group.
SDKAppID: // SDKAppID of your app in IM
Group type: // Group type, such as Private, ChatRoom, etc.
Whether to allow periodically kicking out offline members: // Yes/No

Auto repossess group

Change type: Auto repossess group
SDKAppID: // SDKAppID of your app in IM
Group type: // Group type, such as Private, ChatRoom, etc.
Group repossessing time (in seconds): // Groups that are inactive during the time will be repossessed. An inactive group is a group in which no messages are sent and no member changes occur.

Modify daily group creation quota

Change type: Modify daily group creation quota
SDKAppID: // SDKAppID of your app in IM
The maximum number of newly created groups per day: // Only the newly created groups are included, while deleted groups do not count against the quota.

Adjust RESTful API calling frequency

Change type: Adjust RESTful API calling frequency
SDKAppID: // SDKAppID of your app in IM
ServiceName/Command: // The RESTful API called, such as group_svc/get_group_list.
Expected maximum frequency: // Up to XXX times per minute. By default, it can be called 6000 times per minute.

Enable pushing to all users

Change type: Enable the feature of pushing to all users
SDKAppID: // SDKAppID of your app in IM, including the official and test SDKAppID
Main push types: // Push to all users, push by attribute, or push by tag
Application scenario: // Describe in detail. Otherwise, we cannot evaluate whether the requirement is reasonable.
Expected call frequency and interval: // By default, it can be called up to 100 times per day, and the interval between two calls must be greater than 1s. If you need to raise the frequency limit, describe your expected call frequency and interval.
Whether to store unread messages: // If the account is offline during the push of a message, whether you need to pull this unread message upon next login.

Enable community creation feature

Change type: Enable community creation feature
SDKAppID: // SDKAppID of your app in IM, including the official and test SDKAppID
Application scenario: // Describe in detail. Otherwise, we cannot evaluate whether the requirement is reasonable.

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