Release Notes
Announcements
Renewal Guide
Prepaid billing plans
Expiration alerts
Seven days (including the day of the expiration date) before your prepaid Chat plans expire and one day thereafter, the system will send expiration and renewal reminders to the Tencent Cloud account creator via SMS messages and emails.
Note:
If your plan is not renewed within 24 hours after expiration, your app will be suspended. You will not be able to use its services, such as login, as well as advanced configurations in the console, including group management, webhook configuration. To resume the service, purchase a plan.
Renewal Method
Renew the Official Edition
Refer to the Purchasing the Official Edition of Chat and purchase the same edition of the Chat monthly package again to complete the renewal.
It is recommended that you renew Chat by enabling auto-renewal. When the account balance is sufficient, it will automatically renew monthly after expiration. You can enable auto-renewal when purchasing or enable it in the console after the purchase is completed.
Note：
Please select the SDKAppID of the application you wish to renew.
Auto-renewal
The specific steps to enable auto-renewal in the console are as follows:
1. Access the Tencent RTC Console > Applications, find the application and click manage to enter the application details page.
2. In the Chat product information, click Enable auto-renewal, a confirmation pop-up will appear, click Enable.
Pay-as-You-Go
Bills
The pay-as-you-go bill for using related Chat service will be pushed to your account on the first to third day of the next month. You can view resource usage details from Tencent Cloud Billing Center.
If your Tencent Cloud account becomes overdue, overdue payment reminders will be sent to the account creator via SMS messages and emails after the bill is pushed.
Note:
If your Tencent Cloud account remains overdue for 24 hours after the bill was pushed, you will not be able to use any Tencent Cloud resources.
References
Help and Support
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