Position | Feature | Feature Overview |
Top Navigation Bar | Workstation | Current Workstation |
| Console | Administrators can click on the management terminal to enter the management configuration page for related settings. |
| Status | Available: During idle time, the system will assign reception tasks to the current rep, who can also actively make outgoing calls. Busy: When busy, the system will not assign reception tasks to the current rep, but the rep can actively make outgoing calls. Rest: During a short break, you can select the specific reason for break,the system will not assign reception tasks to the current rep, but the rep can actively make outgoing calls. Offline:When offline, the system will not assign reception tasks to the current agent, and the agent cannot initiate phone calls. |
Left Zone | Conversation Task Area | This area is used to display the currently servicing phone calls, online or audio-video call tasks. |
Intermediate Region | Current Task Processing Area | This zone is designated for the handling of current telephony services. It also allows for graphic and textual communication, among other audio-visual means, through the medium of a session window. |
Right Section | Third-Party System Access Zone | This area is used for embedding third-party systems, such as customer management CRM systems, etc. |
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