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DocumentationChatPush ServiceREST APIStatistics APIChat Service Push Loss Analysis

Chat Service Push Loss Analysis

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Last updated: 2025-07-17 14:46:57

Feature Description

After enabling the Push service, call this API to view error code classification statistics for Chat single/group chat message push.

API Call Description

Sample Request URL

https://xxxxxx/v4/timpush/normal_push_loss?sdkappid=88888888&identifier=admin&usersig=xxx&random=99999999&contenttype=json

Request Parameters

The following table lists only the parameters involved in modification when calling this API and their descriptions. For more details about the parameters, see REST API Introduction.
Parameter
Description
xxxxxx
The dedicated domain name for the country/region where the SDKAppID resides.
China: console.tim.qq.com
Singapore: adminapisgp.im.qcloud.com
Seoul: adminapikr.im.qcloud.com
Frankfurt: adminapiger.im.qcloud.com
Silicon Valley: adminapiusa.im.qcloud.com
Jakarta: adminapiidn.im.qcloud.com
v4/timpush/normal_push_loss
Request API
sdkappid
The SDKAppID assigned by the IM console when creating an application
identifier
must be an App administrator account. For more details, see app admin
usersig
The signature generated by the App administrator account. For specific operations, see generate UserSig
random
Enter a random 32-bit unsigned integer in the range of [0, 4294967295]
contenttype
The request format is fixed as json.

Maximum Calling Frequency

1 Times/second.

Sample Request Packet

{
    "StartTime":1741708800,
    "EndTime":1741795200
}


Request Packet Fields

Field
Type
Attribute
Description
StartTime
Integer
Required
Query start unix timestamp in seconds, supports up to 7 days of data query.
EndTime
Integer
Required
Query start unix timestamp in seconds, supports up to 7 days of data query.

Sample Response Packet Body

{
    "ActionStatus": "OK",
    "ErrorCode": 0,
    "ErrorInfo": "sucess",
    {
        "ReadyToSendLoss": [
            {
                "ErrCode": "-1",
                "ErrCount": 167,
                "ErrInfo": "certificate id not set"
            },
            {
                "ErrCode": "-2",
                "ErrCount": 125,
                "ErrInfo": "token not uploaded"
            }
        ],
        "PostSendDeliveredLoss": [
            {
                "ErrCode": "1",
                "ErrCount": 217,
                "ErrInfo": "regid_invalid"
            },
            {
                "ErrCode": "410",
                "ErrCount": 35,
                "ErrInfo": "Unregistered"
            }
        ],
        "PlatformReadyToSendLoss": [
            {
                "PushPlatform": 1,
                "ErrCode": "-1",
                "ErrCount": 5,
                "ErrInfo": "certificate id not set"
            },
            {
                "PushPlatform": 2,
                "ErrCode": "-1",
                "ErrCount": 123,
                "ErrInfo": "certificate id not set"
            }
        ],
        "PlatformPostSendDeliveredLoss": [
            {
                "PushPlatform": 1,
                "ErrCode": "1",
                "ErrCount": 217,
                "ErrInfo": "regid_invalid"
            },
            {
                "PushPlatform": 3,
                "ErrCode": "410",
                "ErrCount": 35,
                "ErrInfo": "Unregistered"
            }
        ]
    }
}

Response Packet Fields

Field
Type
Description
ActionStatus
String
Request processing result. OK: processing successful; FAIL: processing failed.
ErrorCode
Integer
Error code: 0 indicates success, non-0 indicates failure.
ErrorInfo
String
Error message.
ReadyToSendLoss
Array
Sent to the sending stage, overall push analysis.
PostSendDeliveredLoss
Array
Sent to the reach stage, overall push analysis.
PlatformReadyToSendLoss
Array
Can be sent to the sending stage, analysis for each push channel.
PlatformPostSendDeliveredLoss
Array
Sent to the reach stage, analysis for each push channel.
PushPlatform
Integer
Push vendor (online push EventType = 2 case-insensitive, default return 0):
PushPlatform = 0 means unknown vendor
PushPlatform = 1 means Apple APNS push
PushPlatform = 2 means Mi Push
PushPlatform = 3 means Huawei Push
PushPlatform = 4 means Google FCM push
PushPlatform = 5 means Meizu Push
PushPlatform = 6 means OPPO push
PushPlatform = 7 means vivo push
PushPlatform = 8 means HONOR Push
ErrCode
String
Push error code.
ErrInfo
String
The push error code corresponds to the most frequent error description.
ErrCount
Integer
The total number of push error codes.

Error Code Description

Unless a network error occurs (such as 502 error), this API's HTTP return code is 200. The actual error code and error information are indicated by ResultCode, ResultInfo, ErrorCode, and ErrorInfo in the response payload.
Common error codes (60000 to 79999), please refer to Error Code.
Private error codes of this API are as follows:
Error Code
Description
91000
Request error. According to the error prompt, troubleshoot the problem.
90009
Request lacks permissions. Use the administrator to call.
90045
The service is not enabled. Ensure the service is turned on.
90100
Invalid request parameters. Check whether the parameters are legal according to the documentation.
90102
Internal error, please try again later.
90103
Failed to switch accounts. Please check if the UserID is valid.


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