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Error Codes

Last updated: 2022-05-25 14:44:05

PaaS error codes

Error Code Description
Success Detection succeeded.
FailedOperation.IdPhotoPoorQuality The identity photo is in a too low resolution. Please upload a new one.
FailedOperation.LifePhotoDetectFaces Several faces were detected.
FailedOperation.LifePhotoDetectFake Real person comparison failed.
FailedOperation.LifePhotoDetectFaces No full face was detected.
FailedOperation.CompareFail Comparison failed.
FailedOperation.CompareLowSimilarity The similarity did not reach the passing standard.

SaaS error codes

Error Code Description
0 Succeeded.
1 An invalid request. Some parameters are missing.
2 An invalid request. Parameters are incorrect.
3 An invalid service request.
4 An system error.
8 Failed to store the file. Please try again later.
9 An invalid file format. Please try again later.
10 An file system error. Please try again later.
11 A file system timeout. Please try again later.
14 The verification was finished.
15 The token expired. Please try again.
16 Too many attempts.
17 The process wasn't finished.
202 Failed to obtain the video.
1001 An error in calling the liveness detection engine API.
1002 Suspected spoofed recording.
1003 Video-based real person detection failed.
1004 Face detection failed due to the failure of extracting the photo for comparison.
1005 Liveness detection failed.
1101 No voice was detected.
1102 The face was not fully exposed.
1103 Voice recognition failed.
1104 An invalid video format.
1105 Failed to pull the video. Please try again.
1106 The volume of the video is too low.
1107 The video is either empty or too small. The video duration should be about 6s.
1108 The video resolution is too low.
1109 The lip movement range is too small.
1201 The lighting is too dim.
1202 The lighting is too strong.
1203 The face is too close to the screen.
1204 The face is too far right from the screen.
1205 The face is too far from the screen.
1206 The face is too far left from the screen.
1207 No eye closing motions were detected.
1208 The first motion was not detected.
1209 No mouth opening motions were detected.
1210 No full face was detected.
1301 Real person detection failed.
1302 Real person detection did not reach the passing standard.
1303 The video is too short. Please capture a video longer than 2s.
1401 Reflection-based liveness detection failed.
2001 An error in calling the comparison engine API.
2004 The image passed in is too large or too small.
2009 The image passed in is in a too low resolution. Please upload a new one.
2010 Face detection failed due to the failure of extracting the photo for comparison.
2011 Real person comparison failed.
2012 Several faces were detected.
2013 No full face was detected.
2014 The image passed in is in a too low resolution. Please upload a new one.
2015 Comparison failed.
2016 The similarity did not reach the passing standard.
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