Five-Day Unconditional Refund
If your purchased License meets the following conditions, Tencent Cloud shall at its reasonable discretion, support an unconditional refund within 5 days:
The License is not bound to an application package name (including both new additions and renewals binding methods)
The purchase date of the License is no more than 5 days ago (including the 5th day).
Refund Policy
Orders that meet the Five-Day Unconditional Refund policy can submit a refund request via ticket, see Refund Steps for details. If there is suspected abnormal or malicious return, Tencent Cloud reserves the right to reject your return request.
For orders that meet the 5-day unconditional refund policy, the refund amount will be the total payment made at the time of purchase, including the cash account balance, transferred earnings, and gift account balance.
Note
Rebates and vouchers will not be returned.
A full refund will be returned to your Tencent Cloud account.
Refund Steps
2. In the search box on the right, search for and select "Others".
3. Select the problem type as "Functional consultation".
4. Go to the ticket creation page, fill in the relevant information, and click Submit Ticket to complete.
Note:
Before returning the resources, please check if they meet the conditions for a 5-day unconditional refund. If they do not, a refund cannot be processed.