Unbind Reseller
Last updated: 2025-12-24 17:34:45
This document describes how a reseller's sub-customer can proactively unbind the relationship with the reseller.
Overview
Sub-customers can initiate the reseller unbinding process on the Expense Center > Account Info. Since a business cooperation relationship exists between the reseller and sub-customers, the unbinding operation requires mutual confirmation before being executable. Refer to the figure below for the unbinding process:
Note:
Before initiating the unbinding process, the sub-customer must fully communicate with the reseller, handle potential past contract and billing matters, and confirm both parties have reached an agreement on the unbinding issue.
If the sub-customer belongs to a second-level reseller, the unbinding application will be reviewed by distributors.
Unbinding between second-level resellers and distributors is not supported currently. Contact the business manager if you have questions.
The reseller must assist the sub-customer in completing the unbinding process. After the sub-customer pays off all outstanding payments, the reseller should set the sub-customer to normal status as much as possible, i.e.:
Sub-customer status is normal and not frozen. If the sub-customer is frozen, please first unfreeze it before unbinding. See Sub-account Freeze and Recovery.
Sub-customer available credit is equal to or greater than 0. If the available credit is less than 0, allocate credit to the sub-customer before unbinding. See allocating credit to reseller's customer.
The sub-customer uninterrupted service privilege during arrears has been closed. If the sub-customer has postpaid or prepaid non-stop service privileges, please first disable the privileges before unbinding. See Configure Sub-customer Overdue Service Suspension Policy.
Unbind reseller notice
To ensure your account and property safety, please read the following information carefully before proceeding with the operation：
Important Notice
The present unbinding process for resellers is applicable only to Tencent Cloud resellers, second-level resellers, and distributors.
The submission to unbind the reseller must be made by the person themselves or a legally authorized agent/representative of the account holder. In the latter scenario, the agent/representative must inform the account holder of this notification and all steps in the process, ensuring the correct person understands the entire content.
The unbind process aims to remove the distribution relationship between you and the reseller, as well as all resources under the current account. Ensure to agree upon with the reseller before initiating the request.
Once you initiate the unbinding request, the reseller will be notified and needs to confirm the request. Upon receiving the reseller's confirmation, the system will check the account. Only accounts that meet the unbinding conditions can proceed with the operation.
After executing the distribution relationship deauthorization, the action is irrevocable and irreversible. Once the unbinding is completed, you will become a Tencent Cloud official website customer, and the reseller customer agreement you signed will be invalidated synchronously. Please ensure you have fully considered and confirmed the necessity of unbinding reseller.
Make sure you have understood the operation instruction for unbinding a reseller, and possible issues and precautions, and take appropriate preventive measures.
Unbinding Process Operation Instruction
For smooth completion, follow the steps below.
1. Carefully read this document to understand related responsibilities and risks.
2. Communicate with the reseller to reach an agreement, properly handle the account assets, and submit an unbinding application.
3. The reseller will receive a notification and the unbinding application needs to be reviewed.
4. If the reseller agrees to unbind, you will receive a system message. Return to the process to continue subsequent operations.
5. If the reseller denies the unbinding request, the process terminates.
Unbind restriction conditions
If the following use limits exist, you may be unable to complete unbinding. In such cases, contact the reseller for assistance:
1. Your account is already an Organization Administrator or member.
2. Your account has already created a shared unit or added another shared unit.
3. You have not settled arrears with the reseller.
4. Your account has been frozen by the reseller. You can confirm this in the sub-customer console-Billing Center-Account Info. It must be unfrozen before initiating unbinding.
5. Your account has a reseller configured sub-customer discount.
6. Your account has activated the uninterrupted service privilege during arrears. You can confirm it in the sub-customer console > Expense Center > Account Info > Service Suspension Policy. Disable the privilege before initiating unbinding.
Operation Steps
1. Log in to the Tencent Cloud official website with the root account.
2. The sub-customer enters the Billing Center > Account Info and clicks Unbind Reseller.
3. Read the reseller unbinding notice, check "I have read and understood the above notice and confirm that I accept the impact and potential risks caused by unbinding reseller", then click Submit Request.
4. When submitting an unbinding application, the system will verify if your identity meets the unbinding conditions. After the verification passes, the application status will become "Wait for reseller confirmation". Meanwhile, the system will notify the reseller to confirm your application. Please wait patiently.
5. After receiving your application, the reseller needs to confirm it on the Partner Center > Customer Management > Unbinding Customers page. The reseller can choose to approve or reject.
6. After reseller approval, the sub-customer to be unbound must proceed with prompt confirmation to complete unbinding.
6.1 The reseller clicks Review, checks "I have confirmed the above information" in the pop-up window, and clicks Approve to approve the sub-customer unbinding application.
6.2 The sub-customer automatically proceeds to the "Credit Card binding completed" stage. (If a credit card has already been bound and information completed, no need to bind again credit card or complete information.)
6.3 When the account status is "Information Completed, Card Bound", you can click Initiate unbind to trigger the final unbinding.
6.4 When initiating unbinding, the system checks if all preconditions pass. If all pass, the unbinding is completed, you become a Tencent Cloud official website customer, and the signed reseller customer agreement becomes invalid.
Was this page helpful?
You can also Contact Sales or Submit a Ticket for help.
Yes
No
Feedback