Note:
Customers onboarded after September 10, 2026 are subject to the following instructions. If you are an existing Anti-DDoS Pro or Anti-DDoS Advanced customer, see historical documentation. Refund Rules
A DDoS Defender plan is eligible for a pro-rata refund based on the remaining validity days only if all of the following conditions are met after purchase: the plan was purchased within the last 5 days, no usage has been incurred, no protection resources have been bound, and no DDoS attacks have been suffered. Refunds are not supported in any other case.
If a user account is suspended due to reasons such as content violations, no refunds are supported for any plans under the account.
Tencent Cloud reserves the right to reject your refund request if suspected abnormal or malicious refund activity occurs.
Vouchers (promo vouchers/discount vouchers) used when products are purchased are not refundable. Non-voucher fees used when products are purchased are refunded to the paying Tencent Cloud account based on the payment method (cash/free credit/cash voucher) and payment proportion.
Refund Methods
Self-service refunds are not currently supported. Please contact us to submit a ticket to request a refund.