- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
Tencent Cloud Support Plan is a series of after-sales product packages, included four support levels: Basic, Developer, Business and Enterprise.
You can choose the support plan product that best suits your needs based on project budget, your own cloud technology reserves, company size, and business importance.
Support Level | Product Features | Applicable Scenarios |
Basic | Provides ticket consultation service | Individual users or small enterprises, Lightweight cloud business scenarios, basic use and deployment of cloud products. |
Developer | Provides all standard services, Faster and more efficient response to technical issues. | Develpoer or small enterprises, Cloud business scenarios with massive computingand deployment of experiments, testing environments, or non-critical production environments. |
Business | Provides some advanced services and expert services, Offers multi-channel rapid response and value-added services. | Medium to large enterprises, Large-scale cloud deployment scenarios, high performance, high stability, fast problem response speed and higher business availability required. |
Enterprise | Provides exclusive services, dedicated technicl account manager and round-the-clock expert group support, Customizes various architecture support for enterprises. | Large enterprises or critical production environments, Ultra-large-scale cloud deployment scenarios, extremely high security, controllability, and high availability required, the fastest problem response speed, higher business availability demanded, professional technical support and comprehensive management services. |
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