- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
- Product Introduction
- Introduction of Tencent Cloud Support Plan
- Product Category
- Service Category
- Service Scope
- Service Content
- Introduction of service content
- Self-Support-Standard Services
- Support Methods – Standard Services
- Response Time SLA – Standard Services
- Third-Party Software Support – Standard Services
- Infrastructure Event Management – Advanced Services
- Tencent Smart Advisor Health Check – Advanced Services
- Communication & Training – Advanced Services
- Service Report – Advanced Services
- Architecture Optimization – Expert Services
- High-Availability Optimization – Expert Services
- Stability Optimization – Expert Services
- Business Health Check – Expert Services
- Pricing
- Service Price
Tencent Cloud Support Plan includes：
Consultation, troubleshooting, usage support, etc. for Tencent Cloud International Station products.
Consultation on the use of technology and solutions of Tencent Cloud International Station and sharing of best practices.
Related interface consultation and troubleshooting assistance in the process of using Tencent Cloud API and SDK.
Configuration guidance and troubleshooting assistance for relevant third-party software in the process of using Tencent Cloud products.
Tencent Cloud Support Plan does not include：
Code development.
Operation and maintenance services for customer business systems.
Daily operation and maintenance services such as installation, patch updates, testing, fault diagnosis and optimization for third-party software.
Yes
No
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