The Cloud Contact Center supports BYOC Trunking, which allows you to use existing PSTN voice operator partners, retain phone numbers with the operator, and enable secondary-development voice capabilities for these numbers. The BYOC Trunking helps you better control voice costs, coverage, and service quality. The Cloud Contact Center does not charge any communication fees for the connection and number.
The connection with self-owned numbers involves two steps:
1. Create a SIP channel and configure the SIP device/SIP trunk.
2. Add numbers within the SIP channel.
Step 1: Create a SIP Channel and Configure the SIP Device/SIP Trunk
1. Go to the configuration page for your own numbers
First determine whether your line is an analog line, E1/T1 line, or SIP trunk device. If you are not sure, please contact your ISP to confirm the line type.
3.1. Analog line
Ordinary office use or household phone lines are generally analog lines, 1 telephone line corresponds to 1 telephone number, and only 1 call concurrency is supported.
This type of line needs to use an analog voice gateway to convert the analog signal into SIP signaling before it can be connected to Cloud Contact Center.
A SIP trunk device refers to the SIP protocol trunk provided by the ISP for professional contact centers or the IPPBX device or system built by the enterprise itself. Such devices can be directly connected to Cloud Contact Center.
4. Select the access method
The Cloud Contact Center provides two connection modes:
1. Public network SIP trunk connection.
2. The line ISP provides a SIP registration account.
Public network SIP trunk docking
The line ISP provides a SIP registration account
This method is suitable for the cloud call center to dock with the enterprise line ISP through the SIP trunk of the internet.
1. Enter the public network address for your SIP device or the operator's SIP trunk to receive SIP signaling. (The default port of SIP UDP is 5060. Confirm the IP and port information with your operator.)
2. You can fill in the IP and port information returned by the operator in the corresponding text box.
3. To authorize Tencent Cloud to access the IP, inform your operator of the following IP address and activate the allowlist so that the operator can identify the signaling address transmitted from Tencent Cloud.
4.
5. Configure the Tencent Cloud SIP address for your SIP device or ISP's SIP trunk to send signaling to Tencent Cloud's address.
This method is fit for enterprise lines ISP provided SIP registration accounts. The cloud call center registers with the line ISP through SIP accounts and configures the SIP account information provided by the ISP into the gateway.
Step 2: Submit Number in the SIP Channel
1. Select the SIP channel you are using, and click Add Number.
2. Add numbers.
Select the application of using your own number, configure prefix for sending numbers, and add your number (please enter the number with area code in the number details).
Click Submit for Review. After approval, you can manage numbers under the numbers that have taken effect.
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