Refund Instructions
Last updated: 2025-12-15 15:01:39
Tencent Cloud Agent Development Platform (Tencent Cloud ADP) provides two types of billing items: postpaid and annual/monthly billing items. See below for related refund instructions.
1. Annual/Monthly Subscription Billing
Refund rules:
Refunds are supported within 7 days (inclusive) of official purchase:
Refund amount is calculated based on actual usage time (rounded by the hour: fewer than 24 hours is still counted as 1 day) .
Refund amount = Paid amount - (Usage duration ÷ Total duration) × Original order price × Applicable discount.
Refunds are not supported after 7 days.
Refund Process
Before requesting a refund, please confirm that you meet the refund conditions and ensure that all data generated under the Tencent Cloud Agent Development Platform service has been fully backed up or migrated. Tencent Cloud is not responsible for any data loss resulting from the refund process.
1. Log in to Tencent Cloud official website, click the Contact Customer Service page, describe the product and refund reason, and the support team will process your request.
2. You can check the refund status in the Order Management page. If the refund is successful, you can view the refund details on the expense center page. If the refund is not approved, you can view the review results in the ticket.
Note:
Before initiating a refund request, please check whether your resource type falls within the refundable scope. If it does not meet the criteria, the refund cannot be processed.
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