Note:
Prepaid yearly/monthly subscription: Full refunds without reason within five days are not supported for returned cloud products. Refunds are issued to your Tencent Cloud account based on the remaining value after usage.
Postpaid pay-as-you-go subscription: Resources are immediately returned, and refunds cannot be applied for. Any frozen fees will be unfrozen and returned to your Tencent Cloud account according to the Freezing Rules. If you encounter any issues during the refund process, you can submit a ticket. Refund
TDMQ for MQTT clusters under the yearly/monthly subscription mode comply with Tencent Cloud Cloud Service Return Policies. If you are not satisfied with a cluster after purchase, you can initiate a self-service return. Refunds are issued to your Tencent Cloud account based on the remaining value after usage. The specific rules are as follows: When a cluster is returned, the refund will be issued to your Tencent Cloud account in proportion to the cash and free credit used for the purchase. The refund amount is calculated as follows:
Refund amount = Payment amount – (Usage duration/Total duration) x Discount applied to the original order price
Usage duration less than one day is calculated as a full day. The applicable discount is determined based on the usage duration and the current system discount tier.
The unit price and discount are subject to the system promotional offer.
For products purchased in promotions, if the refund rules conflict with those of promotions, the rules of promotions shall prevail. If the rules of promotions state that refunds are not supported, you are not able to apply for a refund.
Self-service refund is not supported for promotional reward channel orders. Please submit a ticket to initiate a refund application. In case of suspected abnormal or malicious returns, Tencent Cloud reserves the right to reject the return request.
Downgrade Refund
Cluster downgrade follows the refund before repurchase principle. That is, Downgrade refund amount = Refund for resource return – Fee for purchasing new resources.
Vouchers or discount coupons used for product purchases are non-refundable. Non-discounted fees paid will be refunded to the payer's Tencent Cloud account based on the original payment method (cash, credit, or cash coupon) and on a pro rata basis.
Note:
The fee for purchasing cash vouchers is non-refundable. For orders paid with cash vouchers, the equivalent voucher amount will be refunded proportionally to the payer's Tencent Cloud account based on the original payment.
Refund for resource return: The refund amount is calculated based on the non-full refund rules.
Fee for purchasing new resources: This fee is calculated based on the prices of new resources and the discount (matching the current discount in the system).
Refund Method
You can terminate or return a cluster in the corresponding MQTT console. The system will automatically initiate a refund and terminate or return related resources. For specific operations, refer to Terminating/Returning a Cluster.