This section compiles and categorizes by usage scenario the frequently encountered issues and standardized solutions for Tencent eSign Service.
Envelope Document FAQs
How to Sending an Envelope？
The entire process is divided into three steps: uploading files, setting signing areas, and confirming initiation. For details, see the Envelope Sending document. How to Sign an Envelope
Workspace FAQs
How to Join a Workspace
You must be invited by the corresponding space administrator and join via the invitation email. Proactive joining is not currently supported.
How to Add Workspace Members
E-Signature Scope of Use
Which Documents Cannot Use E-Signature ?
According to international common practice, electronic signatures are generally not applicable to documents such as wills, trusts, immigration or citizenship applications, land title transfers, and notarized documents. Because these documents involve significant changes to personal status and property rights, the parties are typically required to be physically present for offline paper-based signing.