Phase | Time Point | Solution |
Expiration Reminder | 7 Days Before Expiration | The system pushes an expiration warning message (email and SMS). |
Normal Use | Expiration Date | If auto-renewal is enabled and the account balance is sufficient, the system renews the subscription automatically. Otherwise, the renewal fails. |
Resource Isolation | Within 24 hours after expiration | The compute engine is isolated and unavailable, but the related data is retained. |
Isolation Period | Within 15 days after isolation | You can renew and restore the isolated compute engine in the DataBuddy console or Billing Center. |
Resource Termination | Isolation period expired (15 days) without renewal | The compute engine is permanently terminated, and the data cannot be recovered. |
Engine Type | Solution |
Platform clusters, real-time clusters | After the account balance is less than 0, the service can continue to be used and billed within 24 hours. After 24 hours, it is isolated and billing stops. |
Job clusters, interactive clusters | After the account balance is less than 0, the service can continue to be used and billed within 1 hour. After 1 hour, it is isolated and billing stops. |
Operation | Description |
Top up within 15 days to a balance greater than or equal to 0. | The compute engine is released from isolation, restored for use, and continues to be billed. |
Overdue payment persists within 15 days | All pay-as-you-go compute engines will be permanently terminated, and the data cannot be recovered. |
Phase | Time Point | Solution |
Normal Use Period | Within 24 hours after an overdue payment | The managed storage service remains available, and the console displays a reminder that the service will be suspended soon. You need to top up in a timely manner. |
Resource Isolation Period | Overdue payment exceeds 24 hours. | The managed storage service stops running, and data cannot be read or written. Storage space continues to be billed, and overdue amounts accumulate. |
Resource Termination Period | Overdue payment persists for more than 15 days. | The user is deemed to have voluntarily abandoned the data in TCLake managed storage. The data will be permanently terminated and cannot be recovered. |
Normal use → Overdue payment alert (email/SMS) → Resource isolation (service stopped) → Resource termination (irrecoverable).
Resource Type | Available Time After Overdue Payment | Isolation Period | Termination time |
Yearly/monthly subscription compute engine | Within 24 hours after expiration | 15 days | Upon expiration of the isolation period |
Pay-as-you-go job clusters and interactive clusters | 1 hour after an overdue payment | 15 days | Upon expiration of the isolation period |
Pay-as-you-go platform clusters and real-time clusters | 24 hours after an overdue payment | 15 days | Upon expiration of the isolation period |
TCLake managed storage | 24 hours after an overdue payment | 15 days | Upon expiration of the isolation period |
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