Direct Connect FAQs
Carrier FAQs
Connection FAQs
Can I modify the parameters of a submitted connection application?
Can a connection access Tencent Cloud resources in multiple regions?
Dedicated Tunnel FAQs
Why does the dedicated tunnel stuck in the Configuring or Modifying status?
Compliance FAQs
Direct Connect provides a fast and secure connection from on-premises IDCs to Tencent Cloud. You can access Tencent Cloud computing resources in multiple regions and use the connection to implement flexible and reliable hybrid cloud deployments.
Direct Connect consists of connection, dedicated tunnel, and direct connect gateway. For more information, see Product Overview.
To apply for Tencent Cloud Direct Connect, complete the following tasks:
Yes. The shared connection feature allows you to use a connection across accounts, but a new tunnel (including dedicated tunnels and Internet tunnels) no longer supports this feature since August 1, 2020 at 00:00:00.
If you want to use Direct Connect service, you can connect to Tencent Cloud by applying for a tunnel. For more information on access methods, contact your Tencent Cloud sales rep.
If you have used the shared connection and deleted one, the quota of the shared tunnel will be deducted. For example, assume that you applied for 3 shared tunnels to bind to a connection, you can bind up to 2 tunnels after you deleted the shared tunnel 1.
Before the connection application you submitted is reviewed, you can modify the following parameters: carrier, access point, port type, and connection type. If you no longer need this application, you can request the engineer to reject it, and you can submit a new one.
Most Tencent Cloud Direct Connect access points are deployed in neutral IDCs and support access from any connection provider.
To view the supported Direct Connect access points, log in to the Direct Connect console, click +New to create a connection, and select a connection provider.
You can search the Tencent Cloud Market for a right provider or submit a ticket to obtain the recommended provider.
Yes. You can use a connection to access cross-region cloud resources in the following two ways:
After you submit an application for a connection, a Tencent Cloud Direct Connect delivery engineer will check with you the details and initiate the corresponding review and construction processes. If your project is urgent, you can contact your delivery engineer or submit a ticket to get the latest progress.
It will take effect in one month. However, if the payment is not made within one month, the connection environment may change, and the resources will be repossessed. If you still need a connection, reapply for approval.
The bandwidth of a connection is for record only and irrelevant to speed limit. If your connection speed changes, you can contact your Tencent Cloud Direct Connect delivery engineer or submit a ticket to modify the bandwidth value in the console.
It is the unique circuit identifier provided by the connection provider. Ensure its correctness, as it is required for your future troubleshooting of this line with the connection provider.
No.
It takes several minutes to create or modify a dedicated tunnel. If the configuration is not completed in ten minutes, our engineer will fix it. You can also contact your Direct Connect delivery engineer to stay informed.
The shared connection feature allows you to use a connection across accounts, but a new tunnel (including dedicated tunnels and Internet tunnels) no longer supports this feature since August 1, 2020 at 00:00:00.
Yes. Direct Connect is available in all Tencent Cloud regions. The corresponding LOA will be issued by Tencent Cloud. In regions outside the Chinese mainland, Tencent Cloud provides one-stop connection delivery services. For more information, consult your Direct Connect delivery engineer.
There are limits on resources and access of Direct Connect. For more information, please see Service Limits.
No. You can transfer data in any size, and the highest speed is the selected connection bandwidth.
For more information, please see Service Limits.
Go to the Cloud Monitor console to create a policy. On the Create Policy page, select Physical dedicated line or Dedicated line channel for the Policy Type, and complete other configurations of the alarm policy.
For more information, see Product Overview.
According to the relevant national laws, regulations and the Notice on Regulating the Internet Network Access Marketplace (MIIT [2017] No. 32), Tencent Cloud makes the shared tunnel only available to enterprises that have both permits of [A26 domestic communication facilities services] and [A14 Internet data transmission business] issued by MIIT, or obtained relevant approval document. If you are eligible, you can submit a ticket to enable this feature. The shared tunnel shall be used with a separate direct connect gateway.
As required by the national laws, regulations and MITT Telecom Service Catalog (2015 Version), enterprises that provide private line services in China must have both permits of [A26 domestic communication facilities services] and [A14 Internet data transmission business] issued by MIIT, or obtained relevant approval document. These enterprises should offer data transmission services within the business scope, and in the applicable geographic regions as stipulated in the approval document.
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