Basic Concept FAQs
Dedicated Tunnel FAQs
Direct Connect provides a secure and fast connection between Tencent Cloud and your on-premises IDC. You can connect Tencent Cloud computing resources in multiple regions with a single dedicated connection to implement flexible and reliable hybrid cloud deployment.
Direct Connect consists of connections, dedicated tunnels, and Direct Connect gateways. For more information, see Product Overview.
You can apply for Direct Connect by doing as follows:
Yes. The shared connection feature allows you to use a connection across accounts, but a new tunnel (including dedicated tunnels and Internet tunnels) no longer supports this feature since August 1, 2020 00:00:00.
If you want to use the Direct Connect service, you can connect to Tencent Cloud by applying for a tunnel. For more information about the connection methods, contact your Tencent Cloud rep.
If you have used the shared connection and deleted a shared tunnel, the quota of the shared tunnel will be released. For example, you applied for a quota of 3 shared tunnels and bound them to a connection. After you deleting the shared tunnel 1, the quota for tunnels changes to 2.
You can modify the following parameters of the connection before the application is pushed by the Tencent Cloud Direct Connect delivery engineer to the backend for review: ISP, access point, port type, and connection type. If you no longer need this application, you can request the engineer to reject it, and you can submit a new one.
Most Tencent Cloud Direct Connect access points are deployed in data centers of neutral IDC ISPs and support access from any connection provider.
You can log in to the Direct Connect Console, click +New to create a connection, and choose different ISPs, so you can view the Direct Connect access points supporting access from the selected ISP.
You can submit a ticket, and a Tencent Cloud Direct Connect delivery engineer will recommend an optimal provider for you.
Yes. Access from one point to cloud resources in all regions is supported in two ways:
After you submit an application for a connection, a Tencent Cloud Direct Connect delivery engineer will check with you the details as soon as possible and initiate the corresponding review and construction processes. If your project is urgent, you can contact your delivery engineer or submit a ticket to get the latest progress.
It will take effect in one month. If you fail to pay for the connection construction within one month, the connection environment may change, and the resources will be repossessed. If you still need a connection, you must submit a new application.
The bandwidth of a connection is for record only and is not used to limit speed. If your connection speed changes, you can contact your Tencent Cloud Direct Connect delivery engineer or submit a ticket to modify the bandwidth value in the console.
It is a unique circuit identifier provided by the connection provider. Please make sure that it is correct, as it is required when you locate a line with the connection provider during future line maintenance.
Generally, it takes several minutes to configure a new or modified dedicated tunnel. If the configuration is not completed in ten minutes, the configuration encountered a problem, and the backend engineer will fix it as soon as possible. You can also check the latest progress with your Tencent Cloud Direct Connect delivery engineer.
The shared connection feature allows you to use a connection across accounts, but a new tunnel (including dedicated tunnels and Internet tunnels) no longer supports this feature since August 1, 2020 00:00:00.
Yes. Direct Connect is supported and can be applied for in all regions displayed at Tencent Cloud's official website. The corresponding LOA will be issued by Tencent Cloud. In regions outside Mainland China, Tencent Cloud can provide one-stop connection delivery services. For more information, consult your Direct Connect delivery engineer.
Direct Connect resources and connections are limited. For more information, see Use Limits.
No. You can transfer data in any size, and the highest speed is the selected connection bandwidth.
For other limits, see Use Limits.
Go to the Cloud Monitoring Console to create a policy. On the Create Policy page, select Connection or Dedicated Tunnel for the Policy Type, and complete other configurations of the alarm policy.
For more information, see Product Overview.
According to the relevant national laws, regulations and the Notice on Regulating the Internet Network Access Marketplace (MIIT  No. 32), Tencent Cloud only makes available the shared tunnel to enterprises that have both permits of [A26 domestic communication facilities services] and [A14 Internet data transmission business] issued by MIIT, or obtained relevant approval document. If you are eligible, you can submit a ticket to enable this feature. The shared tunnel shall be used with a separate direct connect gateway.
Yes. But if you delete the shared connection, you cannot apply for a new one after August 1, 2020 00:00:00.
As required by the national laws, regulations and MITT Telecom Service Catalog (2015 Version), enterprises that provide private line services in China must have both permits of [A26 domestic communication facilities services] and [A14 Internet data transmission business] issued by MIIT, or obtained relevant approval document. These enterprises should develop data transmission services within the business scope, and in the applicable geographic regions as stipulated in the approval document.
According to the relevant national laws and regulations as well as the Notice on Regulating the Internet Network Access Marketplace (MIIT  No. 32), you should choose a qualified connection provider to complete the construction of private lines.
Using an illegal line may expose you to administrative punishment of the state regulatory authority, cause the line unavailability, and make you fully liable. Tencent Cloud accepts no responsibility.