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    Product Event List

    Last updated: 2020-07-27 10:23:34
    This document is currently invalid. Please refer to the documentation page of the product.

      The event center of Cloud Monitor (CM) currently provides the following monitoring information for product events:

      Cloud Virtual Machine

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable

      		 Description Troubleshooting Methods
      Kernel failure GuestCoreError Exception
      		 CVM instance No An OS kernel bug or driver issue causes a fatal error in the OS kernel 1. Check whether any kernel driver modules are loaded into the system other than those provided by the kernel. Try not to load these modules and observe the operating status of the system.
      2. View released bug reports of the kernel and OS, and try to upgrade the kernel.
      3. By default, kdump is enabled for CVM. When a panic occurs, system memory dump information will be generated in the /var/crash directory. You can analyze it with the crash tool
      OOM GuestOom Exception
      		 CVM instance No System memory usage is overloaded 1. Check whether the memory capacity configured in the current system meets business requirements. If additional capacity is required, we recommend upgrading the CVM memory configuration.
      2. View processes that are killed during OOM based on system logs such as dmesg and /var/log/messages to check whether the memory used by processes is as expected. Use tools such as valgrind to analyze whether memory leakage occurs
      ping failure PingUnreachable Exception
      		 CVM instance Yes The network of the CVM instance is not pingable 1. Check whether the running status of the CVM instance is normal. If any exceptions occur (for example, the system crashes), force restart the CVM instance in the console to restore it.
      2. If the CVM instance is running normally, check the CVM network configuration. This includes the internal network service configuration, firewall configuration, and security group configuration
      Read-only disk DiskReadonly Exception
      		 CVM instance Yes Data cannot be written into the disk 1. Check whether the disk is full.
      2. In Linux, run the `df -i` command to check whether inode is used up.
      3. Check whether the file system is damaged
      Server restart GuestReboot Status
      change      		 CVM instance Yes The CVM instance restarts This event is triggered when the CVM restarts. Check whether the status change is as expected based on actual scenarios
      Packet loss occurs when the public network outbound bandwidth exceeds the limit PacketDroppedByQosWanOutBandwidth Exception
      		 CVM instance Yes The public network outbound bandwidth of the CVM instance exceeds the upper limit, causing packet loss. Packet loss caused by bandwidth glitches is not reflected on the bandwidth view because the minimum granularity for bandwidth statistics is 10 (total traffic in 10 seconds/10 seconds). If the constant bandwidth is not exceeded by much, it can be ignored Increase the upper limit of the public network bandwidth.
      If the maximum purchase limit has been reached,
      you can reduce the bandwidth consumption of the server through load balancing and other means
      CVM nvme device error NvmeError Exception
      		 CVM instance No CVM nvme disk failure 1. Isolate the read/write of the disk and unmount the corresponding directory
      2. Submit a ticket and wait for the technical personnel to replace the disk
      3. After the disk is replaced, format the new disk before use

      Cloud Load Balancer

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      Blocked public IP VipBlockInfo Exception
      		 CLB instance Yes CLB public IP under attack is blocked after an exception is detected by the security system Submit a ticket to query causes and solutions
      Server port status has an exception RsPortStatusChange Exception
      		 Real server port Yes An exception is found at the real server port of the public network CLB instance during health check View the service status of the real server port

      VPN Gateway

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      Packet loss occurs when the public network outbound bandwidth exceeds the limit PacketDroppedByQosWanOutBandwidth Exception
      		 VPN Gateway instance Yes The public network outbound bandwidth of a VPN gateway instance exceeds the upper limit, causing packet loss. Packet loss caused by bandwidth glitches is not reflected on the bandwidth view because the minimum granularity for bandwidth statistics is 10 (total traffic in 10 seconds/10 seconds). If the constant bandwidth is not exceeded by much, it can be ignored Increase the upper limit for public network bandwidth
      Packet loss occurs when the number of connections exceeds the limit PacketDroppedByQosConnectionSession Exception
      		 VPN Gateway instance Yes The number of connections to the VPN Gateway instance exceeds the limit, causing packet loss Submit a ticket to contact us

      TKE

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      Node exception NodeNotReady Exception
      		 Node Yes A node exception may be caused by network disconnection, node kubelet exception, container OOM and more. If the node exception lasts for a long time, Kubernetes will drain containers on the node 1. Check on the CVM monitoring page whether the node is running.
      2. Log in to the CVM to check whether kubelet is running normally. 3. Log in to the CVM to check whether docker is running normally
      Node disk capacity will run out soon NodeHasDiskPressure Exception
      		 Node Yes The disk (cbs or root) capacity used for container and image storage on the node will run out soon. NodeOutOfDisk will be triggered after the capacity runs out, and new containers cannot be scheduled to this node Clean up the disk or container images no longer in use
      Node disk capacity has run out NodeOutOfDisk Exception
      		 Node Yes The disk (cbs or root) capacity used for container and image storage on the node has run out, and new containers cannot be scheduled to this node Clean up the disk or container images no longer in use
      Node memory will run out soon NodeHasInsufficientMemory Exception
      		 Node Yes Node memory utilization is high Expand the node or schedule containers to other nodes
      Node OOM SystemOOM Exception
      		 Node No OOM occurs on the node due to high memory utilization Check the causes of OOM on the node by querying monitoring data, syslog, demsg, and more
      Node network unreachable NodeNetworkUnavailable Exception
      		 Node No The network on the node is not configured properly. Normally, this problem will not occur in clusters created through the console or Tencent Cloud API Submit a ticket to contact us
      Insufficient inodes on the node NodeInodePressure Exception
      		 Node No New containers cannot be created due to insufficient inodes on the node Check the remaining inodes on the node. Try to clean up container images no longer in use to free up Inode space

      TencentDB for MySQL

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      OOM OutOfMemory Exception
      		 TencentDB for MySQL instance Yes Database memory usage is overloaded Check whether the memory capacity configured in the database meets business requirements. If additional capacity is required, we recommend upgrading the MySQL memory configuration
      Primary-secondary switch PrimarySwitch Exception
      		 TencentDB for MySQL instance No This event can be triggered when a physical machine fails. Check whether the instance status is normal
      Read-only instance removal RORemoval Exception
      		 TencentDB for MySQL instance Yes A read-only instance fails or exceeds the latency threshold If the read-only group contains only one instance, switch the read traffic after the read-only instance is removed to avoid a single point of failure. We recommend purchasing at least two read-only instances for the group
      Instance migration caused by server failure ServerfailureInstanceMigration Exception
      		 TencentDB for MySQL instance No Server failure results in instance migration The migration time is subject to the maintenance window. Please change the time promptly if needed. The new migration time will be subject to the new maintenance window

      TencentDB for MongoDB

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      Insufficient oplog backup oplogInsufficient Exception
      		 TencentDB for MongoDB instance No When TencentDB for MongoDB backs up data, it cannot read the full oplog from the last backup to the current backup. This affects database rollback to any time point in the last 7 days We recommend adjusting the size or backup frequency of the TencentDB for MongoDB oplog in the MongoDB console. If you do not need this event notification, disable it on the backup interface of the MongoDB console
      The number of connections exceeds the limit connectionOverlimit Exception
      		 TencentDB for MongoDB instance Yes The number of connections to the instance exceeds the limit Check whether the maximum number of connections configured for the TencentDB for MongoDB instance meets business requirements. If additional connections are required, we recommend upgrading the instance configuration
      Primary-secondary switch primarywitch Exception
      		 TencentDB for MongoDB instance Yes Primary-secondary switch occurs This event can be triggered when a physical machine fails. Check whether the instance status is normal
      The disk capacity has run out instanceOutOfDisk Exception
      		 TencentDB for MongoDB instance Yes The disk capacity is full and the instance becomes read-only Clean up the disk
      Instance rollback instanceRollback Exception
      		 TencentDB for MongoDB instance Yes Instance data rollback This event may be triggered if the primary node fails and a primary-secondary switch occurs when some data on the primary node has not been synced to the secondary node. Check whether the instance status is normal

      Direct Connect (Connection, Dedicated Tunnel)

      Event
      Name      		 Event
      Parameter      		 Event
      Type      		 Dimension Recoverable
      		 Description Troubleshooting Methods
      Connection downtime DirectConnecDown Exception
      		 Connection Yes Physical link of the connection is interrupted or has an exception 1. Check whether the physical link has an exception or is interrupted (for example, the fiber cable is cut off, the line is unplugged, etc.)
      2. Check whether the receiving port and optical/electrical modules are normal
      3. Check whether the network device port is turned off
      Dedicated tunnel downtime DirectConnectTunnelDown Exception
      		 Dedicated tunnel Yes Physical link of the connection is interrupted or has an exception 1. Check whether the physical link has an exception or is interrupted (for example, the fiber cable is cut off, the line is unplugged, etc.)
      2. Check whether the receiving port and optical/electrical modules are normal
      3. Check whether the network device port is turned off
      Dedicated tunnel BGP session downtime DirectConnectTunnelBGPSessionDown Exception
      		 Dedicated tunnel Yes The dedicated tunnel BGP session is interrupted 1. Check whether the BGP process of the network device is normal
      2. Check whether the dedicated tunnel is normal
      3. Check whether the physical line is normal
      Alarm for exceeded number of BGP tunnel routes DirectConnectTunnelRouteTableOverload Exception
      		 Dedicated tunnel No The number of BGP session routes in a dedicated tunnel exceeds 80% of the threshold 1. Check whether routes published by the BGP session of the dedicated tunnel have reached 80% of the maximum, which is 100 by default. For more information, see Use Limits)
      Dedicated tunnel BFD detection downtime DirectConnectTunnelBFDDown Exception
      		 Dedicated tunnel Yes The dedicated tunnel BFD detection is interrupted 1. Check whether the dedicated tunnel is normal
      2. Check whether the physical line is normal
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