tencent cloud

Cloud Workload Protection Platform

Release Notes and Announcements
Release Notes
Announcements
Getting Started
Product Introduction
Overview
Advantages
Basic Concepts
Scenarios
Associated Products
Features in Different Editions
Purchase Guide
Purchase Security Protection Licenses
Purchasing Log Analysis Service
Quick Start
Operation Guide
Security Dashboard
Asset Overview
Server List
Asset Fingerprint
Vulnerability Management
Baseline Management
Malicious File Scan
Unusual Login
Password Cracking
Malicious Requests
High-risk Commands
Local Privilege Escalation
Reverse Shell
Java Webshell
Critical File Monitor
Network Attack
A Ransomware Defense
Log Analysis
License Management
Alarm Setting
Cloud Access Management
Hybrid Cloud Installation Guide
FAQs for Beginners
Cloud Workload Protection Description
Feature Description
Agent Process Description
A Security Baseline Detection List
Parsing of JSON Format Alarm Data
Log Field Data Parsing
Agent Installation Guide
Security Score Overview
Practical Tutorial
Auto Fix of Vulnerabilities
Malicious File Processing
Troubleshooting
Intrusions on Linux
Intrusions on Windows
Offline Agent on Linux
Offline Agent on Windows
An Abnormal Log-in Notification
API Documentation
History
Introduction
API Category
Asset Management APIs
Virus Scanning APIs
Abnormal Log-in APIs
Password Cracking APIs
Malicious Request APIs
High-Risk Command APIs
Local Privilege Escalation APIs
Reverse Shell APIs
Vulnerability Management APIs
New Baseline Management APIs
Baseline Management APIs
Advanced Defense APIs
Security Operation APIs
Expert Service APIs
Other APIs
Overview Statistics APIs
Settings Center APIs
Making API Requests
Intrusion Detection APIs
Data Types
Error Codes
FAQs
Agreements
Terms of Service
Service Level Agreement
Data Processing And Security Agreement
Contact Us
Glossary
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Last updated: 2025-01-25 16:13:15

Customer Service

If you have any questions about Tencent Cloud products, please contact our customer service for assistance.
Hong Kong, China +852 800 906 020 (Toll Free)
United States +1 844 606 0804 (Toll Free)
United Kingdom +44 808 196 4551 (Toll Free)
Canada +1 888 605 7930 (Toll Free)
Australia +61 1300 986 386 (Toll Free)

Submitting a Ticket

If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible. Ticket links:
Submitting a ticket: Submit a ticket
Querying ticket state: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
The ticket will revert to "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.
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