AI Service Terms
Last updated: 2025-10-20 14:39:52
1. Introduction
These AI Service Terms (“AI Terms”) apply to your use of any artificial intelligence-powered features, functionalities, tools, or services made available by the applicable Tencent contracting entity in the Agreement (“Tencent Cloud”, “we”, “our” and “us”) through our Tencent Cloud international portal (“AI Services”).
By enabling, accessing, or using the AI Services, you agree to these AI Terms. If you do not agree, you must not use the AI Services.
These AI Terms supplement, and prevail over, the Tencent Cloud Terms of Service, the Tencent Cloud Master Services Agreement or the Tencent Cloud Reseller Customer Terms of Service (each an “Agreement”) entered into between you and us, and the Tencent Cloud Acceptable Use Policy to the extent of any inconsistency relating to the AI Services.
The AI Services are offered as default or optional AI features that may form part of, or be accessible through, the Services as defined in Service Agreement.
These AI Terms are intended to clarify the ownership, use, risks, and responsibilities relating to the AI Services by:
confirming that use of the AI Services is optional and at your sole discretion and risk;
disclaiming all warranties and liability for AI-generated content;
requiring you to ensure that your use of the AI Services complies with applicable laws and these AI Terms; and
clarifying that Tencent Cloud does not make any commitments, guarantees, or indemnities in relation to the AI Services.
Capitalised terms used in these AI Terms have the same meaning as the equivalent defined terms in the Service Agreement, unless the context requires otherwise.
2. Definitions
For the purposes of these AI Terms, the following additional definitions apply:
“AI Output” means any content, data, material, or information generated by the AI Services in response to or based on the User Input.
“User Input” means any data, information (including Personal Information), content, or material submitted, uploaded, or otherwise provided to the AI Services by you or your Authorised Users.
3. Ownership, Licence and Use of User Input and AI Output
3.1 Ownership of User Input and AI Output
You retain all rights, title, and interest, including all Intellectual Property Rights, in and to the User Input you provide to the AI Services.
As between you and Tencent Cloud, you also own all rights, title, and interest in the AI Output generated by the AI Services based on your User Input, subject to legal recognition of intellectual property rights of AI generated content under applicable laws.
3.2 Licence to Tencent Cloud
By providing User Input and using the AI Services, you grant Tencent Cloud a non-exclusive, worldwide, royalty-free, irrevocable, perpetual, and transferable licence to:
access, use, process, store, reproduce, modify, and otherwise use your User Input and AI Output to provide, operate, support, improve, and develop the AI Services, including for training, testing, and enhancing Tencent Cloud’s AI models and systems subject to your right to opt-out model training; and
use the User Input and AI Output to comply with Law and enforce the Service Agreement.
3.3 Model Training Opt-Out
Tencent Cloud may use User Input and AI Output to train AI models unless you indicate your objection and opt-out of model training in the relevant AI Service. Such objection may limit AI Service functionality.
3.4 Sharing with Third Parties
You acknowledge and agree that Tencent Cloud may share User Input and AI Output with its service providers, affiliates, and authorised third parties where necessary to provide the AI Services or to comply with Law.
Any such third parties will be bound by appropriate confidentiality and security obligations.
3.5 Your Responsibility for User Input
You are solely responsible for the accuracy, legality, and appropriateness of your User Input and for ensuring that you have all rights, permissions, and consents necessary to submit User Input to the AI Services.
You must not submit any User Input that includes sensitive personal information (including data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, health data or data concerning your sex life or sexual orientation).
4. Use Restrictions
4.1 Restricted Usage of User Input and AI Output
You shall not, and must ensure that your Authorised Users do not, use the AI Services to:
submit User Input or use AI Output that infringes any person’s Intellectual Property Rights, privacy rights, or other legal rights;
submit any User Input that includes sensitive personal information;
use AI Output in a way that is misleading, deceptive, or likely to cause harm;
violate any applicable Law or third-party terms;
generate, disseminate, or rely on AI Output for professional advice, including legal, medical, financial, or other regulated advice;
use the AI Services for fully automated decision-making without human oversight;
use the AI Services to create or disseminate false, defamatory, harassing, or offensive content, or content that may cause harm to individuals or entities;
use the AI Services to violate the Law.
4.2 Disclosure Requirement
If you share AI Output publicly, you must clearly disclose that the content is AI-generated in a manner that is easily visible and understandable to recipients.
4.3 Content Sharing and Publication
When publishing or disseminating AI Output (including via social media, websites, reports, or presentations), you must:
manually review and verify each AI Output before sharing;
attribute the content to your name or entity;
not present AI Output as human-generated without disclosure;
not use AI Output to impersonate or mislead.
4.4 Regulatory Compliance
You are solely responsible for ensuring your use of AI Services complies with all applicable laws, including data protection, export controls, and industry-specific regulations.
5. AI Output Limits and Technology Partner Disclosure
5.1 Limits on AI Output Volume
Tencent Cloud may impose reasonable limits on the volume, frequency, or nature of AI Output you or your Authorised Users can generate using the AI Services. These limits may include usage caps, rate limits, or restrictions based on your Subscription Plan. Tencent Cloud will notify you of any such limits via the Web Platform or by direct notice.
5.2 Technology Partners
Tencent Cloud uses third-party AI technology providers to enable the AI Services, including large language models and machine learning services. By using the AI Services, you acknowledge that your User Input (including any personal information you choose to include) may be shared with such third-party providers solely to provide, operate, and improve the AI Services, in accordance with Tencent Cloud’s Privacy Policy.
5.3 Data Handling and Privacy
Tencent Cloud will handle your User Input and AI Output in accordance with the Agreement, these AI Terms, and Tencent Cloud’s Privacy Policy. You acknowledge that any User Input may be transferred to and processed by third-party technology providers, who may be located outside of your jurisdiction, and may use the User Input to improve their services subject to their applicable privacy terms.
6. AI Service Limitations
6.1 Limitations
You acknowledge that the AI Services, may:
not fully comprehend or understand the context or nuances of language;
generate AI Output that is factually inaccurate, incomplete, or impersonal;
lack human judgment, emotions, and empathy;
perpetuate biases or errors inherent in training data; or
encounter challenges with complex reasoning and decision-making,
collectively, referred to as the “AI Limitations”.
These AI Limitations are inherent to the underlying technology. You are solely responsible to evaluate and verify all AI Output before relying on it or sharing it.
6.2 No Professional Advice
Due to the AI Limitations, the AI Output is generated by artificial intelligence systems and is provided for informational purposes only. Tencent Cloud makes no representations or warranties as to the accuracy, completeness, reliability, or fitness of the AI Output. The AI Output does not constitute legal, financial, medical, or other professional advice. You are solely responsible for reviewing, verifying, and determining the suitability of any AI Output for your intended use.
6.3 No Fully Automated Decision-Making
Due to the AI Limitations, you acknowledge that the AI Services are not intended to help you make decisions that have legal or similarly significant effects on individuals without appropriate human oversight. This includes, without limitation, decisions relating to employment, credit, finance, insurance, housing, or legal matters.
6.4 No High-Risk Applications
Due to the AI Limitations, the AI Services are not designed for use in any critical infrastructure systems, life-support or medical diagnostic applications or law enforcement decision-making, and you must not use AI Services in the aforementioned systems.
7. Disclosure
Tencent Cloud may disclose your User Input and AI Output to law enforcement, regulatory authorities, or third parties if legally required under applicable laws or Tencent Cloud reasonably believes such disclosure is necessary to:
comply with applicable Law, court order, or government request;
respond to a claim or allegation that the User Input or AI Output infringes rights or violates Law;
investigate or address any suspected unlawful or prohibited use of the AI Services; or
protect the rights, property, or safety of Tencent Cloud, its Personnel, other customers, or the public.
Tencent Cloud is not required to notify you of any such disclosure where prohibited by Law or if Tencent Cloud reasonably considers that providing notice would undermine the purpose of the disclosure.
8. Feedback Mechanism
You may submit feedback through the Web Platform or other channels notified by Tencent Cloud. Any feedback you provide may be used by Tencent Cloud to improve the AI Services and will not be treated as confidential.
9. Disclaimer
To the maximum extent permitted by Law, Tencent Cloud excludes all liability for any Loss, damage, claim, cost, or expense arising out of or in connection with your use of the AI Services or any AI Output, including any errors, inaccuracies, omissions, or malfunctions of the AI Services or AI Output. You acknowledge and agree that:
The AI Services are provided 'AS IS' without warranties of merchantability, fitness for purpose, or non-infringement;
you use the AI Services and any AI Output at your own risk;
Tencent Cloud does not warrant or guarantee the accuracy, completeness, reliability, or fitness for purpose of any AI Output; and
you are solely responsible for verifying and determining the suitability of any AI Output for your intended use.
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