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Last updated: 2020-10-27 11:39:53

    Ticket System

    If you encounter any OPS or technical problems when using the product, log in to Tencent Cloud's official website and submit a ticket as instructed. We will respond as soon as possible.
    Ticket Links:

    A ticket can have the following states:

    • Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
    • Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
    • More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

      Note:

      The ticket will revert to "pending processing" status after you re-submit the ticket with more information.

    • Closed: the ticket has been resolved, or you closed the ticket before it was processed.