Modifying Mobile Number and Email Address

Last updated: 2020-06-10 10:34:01

    Introduction

    This document describes how to modify your registered mobile number and email address.

    Prerequisites

    Before modifying the information, you need to understand the following concepts:

    • Contact mobile number: it is the mobile number used to receive subscribed messages (such as account arrears notifications, product expiration notifications, and event notifications) for non-verification purposes.
    • Contact email address: it is the email address used to receive subscribed messages (such as account arrears notifications, product expiration notifications, and event notifications) for non-verification purposes.
    • Recovery mobile number: it is the mobile number used to verify your identity as a means of account protection.
    • Recovery email address: it is an auxiliary means of account holder identity verification.
    • Login email address: if you sign up for a Tencent Cloud account without using your email address, you can bind the account to an email address for future login.

    =To protect your account security and avoid potential losses caused by missed messages, please use the same mobile number/email address for both recovery and contact purposes.

    Directions

    Modifying your contact mobile number or email address

    Log in to the Tencent Cloud Console, enter the Account Information page, and click the "Edit" icon next to the contact mobile number or email address.

    You will be redirected to the user details page. Click the "Edit" icon next to the mobile number or email address you wish to modify.

    In the pop-up window, enter the new mobile number or email address and click OK. Verify the required information as prompted, and the mobile number or email address will be successfully modified.
    After the modification, please verify the new mobile number or email address as soon as possible to ensure that the account messages can be received properly.

    Modifying the recovery mobile number or email address

    • Modifying the recovery mobile number
      Log in to the Tencent Cloud Console, enter the Security Settings page, and click the "Edit" icon next to the mobile number. Verify your identity as prompted. Enter the new mobile number and click Send Verification Code. Enter the received verification code, and click OK to modify the mobile number.
    • Modifying the recovery email address
      Log in to the Tencent Cloud Console, enter the Security Settings page, and click the "Edit" icon next to the email address. Verify your identity as prompted. Enter the new email address and click Send Verification Code. Enter the received verification code, and click OK to modify the email address.

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