Recovering an Account

Last updated: 2020-06-10 10:39:16

    Introduction

    This document describes how to recover your Tencent Cloud account your account ID, mobile number or server IP if you forgot the account.

    Directions

    If you forgot your Tencent Cloud account, you can recover it with the following methods:

    Mobile Number

    If your Tencent Cloud account is bound to a recovery mobile number which is still in use, you can use it to receive a verification code and recover the account.
    Go to Retrieve Account, click Mobile Number, enter the mobile number bound to your Tencent Cloud account, and click Send. After the verification is completed and the system confirms that the account exists, it will send the account information to the bound mobile number. Please check your messages.

    Account ID

    If you still remember your Tencent Cloud account ID, you can recover your account with the ID.
    Go to Retrieve Account, click Account ID, enter your Tencent Cloud account ID, and click Next.

    After the verification is completed, validate the masked security mobile number bound to your Tencent Cloud account and enter the complete number. The account information will be sent to this mobile number. Please check your messages.

    Server IP

    If you have used your Tencent Cloud account to purchase or manage a CVM instance and remember its public IP, you can recover your account with the IP.
    Go to Retrieve Account, click Server IP, enter the public IP address, and click Next.

    After the verification is completed, validate the masked security mobile number bound to your Tencent Cloud account and enter the complete number. The account information will be sent to this mobile number. Please check your messages.

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