Introduction

This document describes how to reset your Tencent Cloud account password if you forgot it.
You signed up for your Tencent Cloud account with an email address or have bound your account to an email address, you can reset the password with the following steps.

If you forgot your account, you can go to Retrieve Account and recover your account with your mobile number, account ID or server IP.

Prerequisites

1. You can log in to Tencent Cloud with an email address.
2. You remember the login email address. If you forgot the email address, go to Retrieve Account to recover your account.

Directions

Step 1. Go to Forgot Password

1. Go to Tencent Cloud official website and click Log In in the top-right corner of the homepage.
2. Enter the login page and click Forgot Password.
   

Step 2. Enter the email address

Enter your email address to reset the password.

Step 3. Check your inbox

The system will send a password reset email to your registered email address. Check your inbox and click Reset Password in the email or copy the link and paste it in a browser for verification.

Step 4. Enter the new password

On the new password setting page, enter and confirm the new password and click Submit.

Step 5. Verify your identity to complete the modification

On the pop-up identity verification page, verify your identity as prompted. Your new password will work after verification.