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Last updated: 2020-05-07 11:18:10

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Ticket System

If you encounter any OPS or technical problems when using the product, log in to Tencent Cloud's official website and submit a ticket as instructed. We will respond as soon as possible.
Ticket links:
- Ticket submission: Submit a ticket

A ticket can have the following states:

  • Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
  • Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
  • More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

    If you submit a ticket after providing more information again, it will move to the "pending processing" state.

  • Closed: the ticket is solved or closed by you before the technical support team takes an action