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Last updated: 2020-03-04 16:44:38

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Ticket System

If you encounter any OPS or technical issues, please log in to the Tencent Cloud Console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:

A ticket can have the following status:

  • Pending processing: the ticket has just been submitted or has been received but not reviewed by the technical support team. You can submit additional information or close the ticket at this stage.
  • Processing: the ticket has been received and reviewed the ticket. The technical support team is working on resolving the issue. You can submit additional information or close the ticket at this stage.
  • More information required: the technical support team has received and reviewed the ticket, but more information is required. You can close the ticket at this stage.

The ticket will revert to "pending processing" status after you re-submit the ticket with more information.

  • Closed: the ticket has been resolved, or you closed the ticket before it was processed