FAQ

Last updated: 2019-11-29 19:26:31

    1. There is no data when I check the monitoring object view in CCM.

    If there is no data on a specific CCM object, please follow the steps below for troubleshooting:

    • Check whether you have reported the data. If not, you can report the data by referring to the API User Data Reporting
    • If so, please check whether the data is successfully reported.
    • If there is no problem in the above steps, please submit a ticket.

    2. How many types of alarm rules in CCM and how do they work?

    CCM has 2 types of alarm rules: wildcard metric dimension alarm rule and object alarm rule.

    | Type | Definition | Entry | Priority |
    |---------|---------|---------|
    | Wildcard metric alarm rule | The wildcard rule for all the objects under the statistical type of a specific metric | "CCM" -> "Monitor Configuration" -> "Alarm Management" | It has a lower priority than object alarm rule |
    | Object alarm rule | The alarm rule for a specific object | "CCM" -> "Monitor Configuration" -> "Alarm Management" | It has a higher priority than wildcard metric alarm rule |

    Example:
    Metric to be reported: CPU utilization. Statistical type: max, and 5-minute period. Objects to be reported: 1.1.1.1 and 2.2.2.2.

    Wildcard metric rule is set as follows: CPU utilization (Max, 5 min) > 80%; number of statistical periods for alarm: 2.
    Object alarm rule is set as follows: Configure the rule to 1.1.1.1. CPU utilization (Max, 5 min) > 90%; number of statistical periods for alarm: 1.

    • The object 1.1.1.1 has 2 alarm rules, and the object alarm rule is valid.
      CPU utilization (Max, 5 min) > 90%; number of statistical periods for alarm: 1.
    • The object 2.2.2.2 has an alarm rule, and the wildcard rule is valid.
      CPU utilization (Max, 5 min) > 80%; number of statistical periods for alarm: 2.

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