Arrears Handling

Last updated: 2020-06-23 14:47:57

    The arrears processing for the peering connection are adjusted according to the billing method, which is effective from 10:30:00 on May 19, 2020. You can find details below:

    If you have enabled the non-stop feature, and when your account is in arrears, you can continue to use the service and be billed. To enable the non-stop feature, submit a ticket.

    Billing by Daily Peak Bandwidth and Monthly 95th Percentile

    • You can continue to use the cross-region peering connection for 24 hours from the moment your balance becomes zero. You will be billed for this period.
    • After 24 hours,
      • If your balance remains negative, both the cross-region peering connection and billing stop. Resources are maintained, so that you can restore the service after topping up your account.
      • If your account is topped up to a positive balance, the cross-region peering connection resumes with the same bandwidth cap as before.
    • The cost of the peering connection billed by daily peak bandwidth will be deducted between 8-10 a.m. on the following day.
      For example, the cost of the peering connection billed by daily peak bandwidth on December 1, 2019 will be deducted between 8-10 a.m. on December 2, 2019.
    • The cost of the peering connection billed by monthly 95 percentile will be deducted between 8-10 a.m. on the first day of the following month.
      For example, the cost of the peering connection billed by monthly 95 percentile in November 2019 will be deducted between 8-10 a.m. on December 1, 2019.