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Renewal Management

Last updated: 2022-01-06 14:59:09

    Single-Resource Renewal

    You can renew a monthly subscription resource via two methods:

    • Log in and renew the resource in the corresponding console.
    • Go to Billing Center > Renewal Management to renew the resource.

    You can filter your resources by expiration time, product type, region, etc.

    Batch Renewal

    Go to Billing Center > Renewal Management, select the resources you want to renew, and click Batch Renewal.

    • You can select all resources across pages.
    • If you want to use vouchers, make sure the number of resources you select for renewal does not exceed 100. You cannot use vouchers if you select over 100 resources.

    Auto-renewal

    If you intend to use a resource in the long term, you can set it to auto-renewal. You can manage resources set to auto-renewal under the Auto-renewal tab.

    • Resources set to auto-renewal are renewed automatically on the expiration date, but the exact renewal time may be later than the expiration time. Please do not change the auto-renewal setting for resources that are about to expire or be repossessed.
    • If your account has insufficient balance to cover the cost of renewal on the expiration date, before service suspension, we will check your account balance on a daily basis, and once there is sufficient balance, we will renew the resources set to auto-renewal. For more information on service suspension, see Prepaid Billing.
    • Applicable vouchers will be used automatically during auto-renewal.
    • Suspended resources will not be renewed automatically or appear on the renewal management page. To restore a suspended resource, see Restoring Suspended Resource.
    • If you cancel auto-renewal for your resources, we will resume the notify-before-expiration practice for them.

    No Renewal upon Expiration

    If you intend to stop using a resource after it expires, you can set it to non-renewal. You can manage resources set to non-renewal under the Non-renewal tab.

    • We will not send notifications prior to the expiration of resources set to non-renewal.
    • If you switch your resources from non-renewal to manual renewal or auto-renewal, we will implement the notify-before-expiration practice for them.

    Renewal Reminder

    You can customize when to receive renewal reminders. This may be helpful if your budget application process is time-consuming.

    • Depending on your configuration, the system can send you reminders 7 days to 3 months before the date of expiration or auto-renewal.
    • The system can send you reminders via Message Center, SMS, and email if an auto-renewal resource of yours is about to expire and there is insufficient balance in your account to cover the renewal fee. You can customize the channels to receive the reminders.
    • If you don’t select any channel, we will not send you reminders.
    • These settings take effect only for the logged in account, not for other collaborators.
    • You can change the mobile number or email address for your account on the User List page.

    If you have questions, please refer to FAQs > Renewal.

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