Last updated: 2019-10-18 10:52:34PDF
Customer Service Number
If you have any questions using Tencent Cloud products, feel free to contact our customer service.
- Hong Kong (China) +852 800-964-163 (Toll Free)
- United States +1 888-652-2736 (Toll Free)
- Others +86 4009-100-100
If you encounter an OPS or technical problem when using the products, you can log in to the Tencent Cloud Console and follow on-screen prompts to submit a ticket. We will get back to you accordingly as soon as possible.
The following are ticket-related entry links:
A ticket can have the following status:
Pending processing: The ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: The technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: The technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note: If you re-submit a ticket after providing more information, it will move to the "Pending processing" state.
Closed: The ticket is solved or closed by you before the technical support team takes an action.
The Q&A community is a communication platform provided by Tencent Cloud to developers. It features popular tags such as cloud computing, AI, applets, and product documentation.
You can log in to the Q&A community to ask questions, and product experts or enthusiastic users will provide answers, discussions, and guidance.