Contact Us

Last updated: 2019-10-18 10:52:34

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Customer Service Number

If you have any questions using Tencent Cloud products, feel free to contact our customer service.

  • Hong Kong (China) +852 800-964-163 (Toll Free)
  • United States +1 888-652-2736 (Toll Free)
  • Others +86 4009-100-100

Ticket System

If you encounter an OPS or technical problem when using the products, you can log in to the Tencent Cloud Console and follow on-screen prompts to submit a ticket. We will get back to you accordingly as soon as possible.
The following are ticket-related entry links:

A ticket can have the following status:

  • Pending processing: The ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.

  • Processing: The technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.

  • More information required: The technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.

    Note: If you re-submit a ticket after providing more information, it will move to the "Pending processing" state.

  • Closed: The ticket is solved or closed by you before the technical support team takes an action.

Q&A Community

The Q&A community is a communication platform provided by Tencent Cloud to developers. It features popular tags such as cloud computing, AI, applets, and product documentation.
You can log in to the Q&A community to ask questions, and product experts or enthusiastic users will provide answers, discussions, and guidance.