- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Instance Management
- Creating Instance
- Naming with Consecutive Numeric Suffixes or Designated Pattern String
- Viewing Instance
- Upgrading Instance
- Downgrading Instance Configuration
- Terminating/Returning Instances
- Change from Pay-as-You-Go to Monthly Subscription
- Upgrading Instance Version
- Adding Routing Policy
- Public Network Bandwidth Management
- Connecting to Prometheus
- AZ Migration
- Setting Maintenance Time
- Setting Message Size
- Topic Management
- Consumer Group
- Monitoring and Alarms
- Smart Ops
- Permission Management
- Tag Management
- Querying Message
- Event Center
- Migration to Cloud
- Data Compression
- Instance Management
- CKafka Connector
- Best Practices
- Connector Best Practices
- Connecting Flink to CKafka
- Connecting Schema Registry to CKafka
- Connecting Spark Streaming to CKafka
- Connecting Flume to CKafka
- Connecting Kafka Connect to CKafka
- Connecting Storm to CKafka
- Connecting Logstash to CKafka
- Connecting Filebeat to CKafka
- Multi-AZ Deployment
- Production and Consumption
- Log Access
- Replacing Supportive Route (Old)
- Troubleshooting
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- DataHub APIs
- ACL APIs
- Topic APIs
- BatchModifyGroupOffsets
- BatchModifyTopicAttributes
- CreateConsumer
- CreateDatahubTopic
- CreatePartition
- CreateTopic
- CreateTopicIpWhiteList
- DeleteTopic
- DeleteTopicIpWhiteList
- DescribeDatahubTopic
- DescribeTopic
- DescribeTopicAttributes
- DescribeTopicDetail
- DescribeTopicProduceConnection
- DescribeTopicSubscribeGroup
- FetchMessageByOffset
- FetchMessageListByOffset
- ModifyDatahubTopic
- ModifyTopicAttributes
- DescribeTopicSyncReplica
- Instance APIs
- Route APIs
- Other APIs
- Data Types
- Error Codes
- SDK Documentation
- General References
- FAQs
- Service Level Agreement (New Version)
- Contact Us
- Glossary
- Release Notes and Announcements
- Product Introduction
- Purchase Guide
- Getting Started
- Operation Guide
- Instance Management
- Creating Instance
- Naming with Consecutive Numeric Suffixes or Designated Pattern String
- Viewing Instance
- Upgrading Instance
- Downgrading Instance Configuration
- Terminating/Returning Instances
- Change from Pay-as-You-Go to Monthly Subscription
- Upgrading Instance Version
- Adding Routing Policy
- Public Network Bandwidth Management
- Connecting to Prometheus
- AZ Migration
- Setting Maintenance Time
- Setting Message Size
- Topic Management
- Consumer Group
- Monitoring and Alarms
- Smart Ops
- Permission Management
- Tag Management
- Querying Message
- Event Center
- Migration to Cloud
- Data Compression
- Instance Management
- CKafka Connector
- Best Practices
- Connector Best Practices
- Connecting Flink to CKafka
- Connecting Schema Registry to CKafka
- Connecting Spark Streaming to CKafka
- Connecting Flume to CKafka
- Connecting Kafka Connect to CKafka
- Connecting Storm to CKafka
- Connecting Logstash to CKafka
- Connecting Filebeat to CKafka
- Multi-AZ Deployment
- Production and Consumption
- Log Access
- Replacing Supportive Route (Old)
- Troubleshooting
- API Documentation
- History
- Introduction
- API Category
- Making API Requests
- DataHub APIs
- ACL APIs
- Topic APIs
- BatchModifyGroupOffsets
- BatchModifyTopicAttributes
- CreateConsumer
- CreateDatahubTopic
- CreatePartition
- CreateTopic
- CreateTopicIpWhiteList
- DeleteTopic
- DeleteTopicIpWhiteList
- DescribeDatahubTopic
- DescribeTopic
- DescribeTopicAttributes
- DescribeTopicDetail
- DescribeTopicProduceConnection
- DescribeTopicSubscribeGroup
- FetchMessageByOffset
- FetchMessageListByOffset
- ModifyDatahubTopic
- ModifyTopicAttributes
- DescribeTopicSyncReplica
- Instance APIs
- Route APIs
- Other APIs
- Data Types
- Error Codes
- SDK Documentation
- General References
- FAQs
- Service Level Agreement (New Version)
- Contact Us
- Glossary
Customer Service
If you have any questions about Tencent Cloud products, please contact our customer service for assistance.
Hong Kong (China): +852 800-964-163 (toll-free)
US: +1 888-652-2736 (toll-free)
Other regions: +86 4009100100
Submitting a Ticket
If you encounter any OPS or technical problems when using our products, you can log in to the Tencent Cloud console and follow the on-screen prompts to submit a ticket. We will get back to you as soon as possible.
Ticket links:
Submitting a ticket: Submit a ticket
Querying ticket state: Ticket list
A ticket can have the following status:
Pending processing: the ticket is just submitted or has been received but not reviewed by the technical support team. You can submit more information for or close the ticket at this stage.
Processing: the technical support team has received and reviewed the ticket and is taking an action. You can submit more information for or close the ticket at this stage.
More information required: the technical support team has received and reviewed the ticket, but more information is required for processing it. You can close the ticket at this stage.
Note:
The ticket will revert to "pending processing" status after you re-submit the ticket with more information.
Closed: the ticket has been resolved, or you closed the ticket before it was processed.
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