tencent cloud

API Gateway supports self-service refund for resource packs. You can perform self-service resource termination/return in the API Gateway console. The system will automatically refund your money and terminate/return cloud resources.

Refund Policy

• Vouchers used for purchasing a resource pack are not refundable. Non-voucher fees will be fully refunded to the payer's Tencent Cloud account in accordance with the payment mode (cash or gift card). For more information, see Order Management.
• Self-Service refund is supported if the API Gateway resource pack meets the following four conditions:
  • The source of the resource pack is not the free tier.
  • The order type is Purchase.
  • Resources in the resource pack have not been used.
  • The resource pack is in the validity period.

Self-Service Refund

1. Log in to the API Gateway console.
2. On the left sidebar, click Resource Pack to access the resource pack list page.
3. Click Refund in the "Operation" column in the row of the target resource pack. In the pop-up dialog box, confirm and submit the information.