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Call Details

Last updated: 2022-05-09 14:33:15

    This document describes the information you can view on the details page of a particular call room in the monitoring dashboard.

    Directions

    1. Log in to the TRTC console, click Monitoring Dashboard, and find the room whose call details you want to view.
    2. Click the room ID or View Call Details on the right to go to the details page.

    Information Displayed

    Basic information

    • Call room information: the basic information of the call room, including SDKAppID, Application Name, Room ID, User Count, Start Time - End Time, and Room Duration.
    • Current time range: the time range queried. The calls of up to 5 hours can be displayed per query.

    User list

    This section shows the user information of the call, including user ID, role, type, region, stay in the selected time range, time of room entry and exit, length of stay, SDK version, SDK type, as well as device and network information.

    Item Description
    User ID By default, the recently joined 6 users are displayed. To display more than 6 users, click Add user or View All Users. Up to 20 users can be displayed.
    User Role Anchor or audience. Anchors can send and receive data, but audience can only receive data.
    User Type Upstream or downstream. A green up arrow means the user has sent data, and a yellow down arrow means the user has received data.
    Region The geographic location of the user
    User’s Stay in This Period A blue segment represents the period when the user is in the room, and the gray segment represents the period when the user is not in the room.
    Room In/Out Time The time of the user’s first entry and last exit
    Duration The length of the user’s stay in the room
    SDK Version The version number of the user’s SDK
    SDK Type The platform or OS used by the user
    Device The model or number of the device used by the user
    Network The network type used by the user

    Data received and sent

    A user in a call receives the data of other users while sending local data. It is therefore necessary to display the information of data going both ways. By default, the call details page of the monitoring dashboard displays statistics from the perspective of the receiver. You can also switch to the perspective of the sender.

    Receiver

    • You can switch between four tabs: All, Video, Audio, and Screen Sharing. A tab is displayed only if the corresponding data is received.
    • By default, the graph shows the data received from all remote users, which is marked by different colors. You can select a specific remote user to view the data received from that user.
    • Red lines in the graph indicate network jitter. You can click Select sender to view details in the top right and select the corresponding user ID to check the details in End-to-End Details.
    • If a long time span is displayed, you can use the mouse wheel to zoom in part of the graph to view the details of a specific point.

    Sender

    • You can switch between four tabs: All, Video, Audio, and Screen Sharing. A tab is displayed only if the corresponding data is sent.
    • Red lines in the graph indicate network jitter. You can click View details in the top right to check the details in End-to-End Details.
    • If a long time span is displayed, you can use the mouse wheel to zoom in part of the graph to view the details of a specific point.
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