The RTC Engine Top Up Package provides an additional, one-time block of usage minutes for your account. Purchase this package when your free minutes are exhausted or your monthly package does not cover your anticipated usage. Once added, the package minutes can be used for audio/video calls across all applications (SDKAppID) associated with your account (UIN). Each package is valid for one year from the purchase date.
You do not need an active monthly package to purchase or use a Top Up Package. All account versions are eligible.
Billing Information
Payment is prepaid and follows a buy-first, deduct-later model.
The RTC Engine Top Up Package is valid for one year from the purchase date. Any remaining minutes expire at the end of the validity period and are not refundable.
The package operates at the UIN level, sharing the available balance across all applications (SDKAppID) under the same account.
The package only offsets audio/video call usage. It does not cover Cloud Recording, Stream Mixing & Transcoding, AI services, or any other billable items.
You can stack multiple packages. When multiple packages exist, deductions occur in order of expiration.
Specifications & Pricing
Specification
Duration (Minutes)
Price
Unit Price
RTC Engine Top Up Package 25,000 Minutes
25,000
23 USD
0.92 USD/1,000 Minutes
RTC Engine Top Up Package 250,000 Minutes
250,000
225 USD
0.90 USD/1,000 Minutes
RTC Engine Top Up Package 1,000,000 Minutes
1,000,000
870 USD
0.87 USD/1,000 Minutes
Deduction Priority
If an account has multiple types of duration packages, usage is deducted in the following priority order:
Priority
Type
Description
1 (Highest)
Free Duration Package
10,000 minutes are granted monthly and can be used for audio/video calls, Interactive Live Streaming, Cloud Recording, Stream Mixing & Transcoding, etc. Cleared at the end of each month.
2
Monthly Package Duration / RTC Engine Top Up Package
Both are at the same level; deductions are made in order of expiration.
3 (Lowest)
Pay-as-you-go
Triggered automatically when no available duration package exists; billed daily based on actual usage.
How to Purchase
1. Log in to the console and go to the Package Subscription page.
2. On the subscription page, select the RTC Engine sub-product, switch to the RTC Engine Top-Up Package tab, and click Buy Now.
3. Choose your preferred specification (25,000 / 250,000 / 1,000,000 minutes) and quantity. You can stack multiple packages of the same specification in a single order.
4. Check the agreement box, click Buy Now, submit your order, and complete the payment.
Billing Example
User A uses up the monthly 10,000 free minutes and does not have an active monthly package. User A expects to use about 200,000 minutes of audio/video calls next. On April 1, 2026, User A purchases a 250,000-minute RTC Engine Top Up Package.
Therefore:
1. User A makes a one-time payment of $225, and the package remains valid until April 1, 2027.
2. From April 1, 2026, all audio/video call and Interactive Live Streaming usage is deducted from this package until the balance is used up or the package expires.
3. When the package is exhausted or expires, if Pay-as-you-go billing is enabled, the account will switch to pay-as-you-go mode. If not, service will be suspended.
Notes
The RTC Engine Top-Up Packages only offsets usage for audio/video calls (RTC Engine / Call / Conference) and Interactive Live Streaming (Live). It does not apply to Cloud Recording, Stream Mixing & Transcoding, or AI services.
The package is valid for one year from the purchase date. Any unused balance at expiration becomes invalid and is non-refundable.
