When your account has an overdue payment, the system will send you a payment reminder. Upon receiving the overdue notice, promptly go to the console Recharge Center to top up to avoid affecting your services. Below are explanations regarding overdue payments. Note:
If you have any questions about overdue payments, you can review your consumption details on the console Billing page. For the operation method, see the View Billing Details document. If you have any questions about specific billing items, see Billing Items to understand the specific meanings and billing rules of the billing items. If you want to know the billing cycle of billing items, see Billing Cycle. Service Status After Overdue Payments
1. Within 24 hours of account arrears, the Tencent Cloud LighthouseCOS(LHCOS) service remains available, but a service suspension reminder will be displayed on the console. You need to top up promptly during this period to maintain a non-negative account balance and avoid disruptions to your business operations.
2. 24 hours after the account is in arrears, the LHCOS service will be automatically suspended, and LHCOS data will be inaccessible for reading and writing, while the storage space occupied by your data will continue to be billed, arrears will accumulate until the data is destroyed. Given the importance of the data, your data can be retained for an additional 7 days. At this point, the console only provides top-up operations. After the user tops up to bring the account balance to zero or above, the service will automatically resume.
3. If the account remains in arrears for 7 consecutive days, you will be considered to have voluntarily relinquished the LHCOS service. Tencent Cloud does not commit to retaining your data, which will be destroyed and cannot be recovered.
Preventing and Handling Overdue Payments
If you no longer need the data stored in LHCOS, you can empty the data and delete the bucket to avoid further charges.
You can configure the balance alert feature in the console > Billing Center. When the available balance falls below the alert threshold, an alert notification will be sent to you. For details, see the Balance Alert Guide. Please top up promptly to bring your account balance to zero or above after incurring overdue payments.