Refund Policy
Unduh
Mode fokus
Ukuran font
If you are not satisfied after purchasing Cloud Contact Center, we support refunds according to the Cloud Service Refund Policy.
Refund Rules
Refund Policy
Refunds for cloud product returns do not support a five-day no-reason full refund. Agent packages (Standard or Advanced) are prepaid yearly/monthly subscription resources. After a refund is requested, the remaining value is refunded to your Tencent Cloud account based on usage.
Pay-as-you-go postpaid resources are directly terminated, and refunds cannot be requested. If there are any frozen fees, they are unfrozen and refunded to your Tencent Cloud account according to the freezing rules in the Account Freezing Policy.
If there is any suspected exceptional/malicious return, Tencent Cloud has the right to reject the return application.
If you violate the Cloud Contact Center User Agreement during usage, Tencent Cloud has the right to suspend or terminate the service for you according to the agreement. Purchased agents are not allowed to be refunded, regardless of whether they have been used.
Refund Instructions
Refund Amount = Actual Order Payment - Consumed Resource Amount. For the specific calculation method of the consumed amount, see the Cloud Service Refund Policy.
For products purchased in promotions, if the refund rules conflict with those of promotions, the rules of promotions shall prevail. If the rules of promotions state that refunds are not supported, you are not able to apply for a refund.
Orders purchased through promotional reward channels do not currently support self-service refunds. Please submit a ticket to initiate a refund request.
Refund Amount and Method
Coupons (including vouchers, cash coupons, and discount coupons) used during purchase are not refundable. Non-coupon fees used during purchase are refunded to the payer's Tencent Cloud account based on the payment method (cash/gift amount) and payment ratio.
Refund Method
Agent License Refund
1. Log in to the TCCC console and go to Agent Management page, select the agent that needs a refund, and click Refund.
2. Click Confirm unsubscribe.
3. After reconfirmation, the refund is completed.
Bantuan dan Dukungan
Apakah halaman ini membantu?
Anda juga dapat Menghubungi Penjualan atau Mengirimkan Tiket untuk meminta bantuan.
masukan