PLEASE READ THESE TERMS CAREFULLY
By using the Tencent eSign Service you agree to the Tencent eSign Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Tencent ESign Service.
We recommend you download the current version of these Terms for your own archives, for future references, or for identical reproduction.
WHO WE ARE AND WHAT THESE TERMS DO
Any reference to "we", "us" or "Service Provider" in these Terms is a reference to Tencent Cloud International Pte Limited, a limited liability company incorporated in Singapore. You may contact us at our contact details provided in SCHEDULE.
These Terms govern your use of the Tencent eSign Service, a service provided by us (including its web version or any other forms made available by us from time to time) and any application software in connection with such service (collectively, the "Service").
APPLICABLE VERSION OF THE TERMS
These terms apply to you if you use the service.
If the jurisdiction identified by and applicable to you is the People's Republic of China (excluding Hong Kong, Macau and Taiwan), these Terms do not apply to you. Instead, please refer to the Tencent E-sign Service Agreement. These Terms apply every time you access the Service, including where you use the Service as an individual for personal purposes. You may also have access to the Service available to you as an authorized user of a business, company, corporate or other organizational group (each referred to as an "Organization") and in that case, these Terms will again apply but your access to such Service may also be subject to a separate agreement between Service Provider and the applicable Organization of the Service ("Subscription Agreement"). In the event of a conflict between these Terms and a Subscription Agreement, the terms of the Subscription Agreement will prevail and control with respect to your use of the Service as an authorized user of the applicable Organization.
JURISDICTION-SPECIFIC TERMS
Depending on where you are resident, there may be separate, supplemental terms applicable to your access or use of the Service, in which case you agree to the supplemental terms for the relevant jurisdiction in the "Additional Terms – Jurisdiction-Specific" section below. In the event of a conflict between the provisions of the Additional Terms – Jurisdiction-Specific section that are relevant to your jurisdiction for your access or use the Service, and the rest of these Terms, the relevant Additional Terms – Jurisdiction-Specific section will supersede and control. Access to the Service from jurisdictions where the content or practices of the Service are illegal, unauthorized or penalized is strictly prohibited. If you do not agree to these Terms, you must not access or use our Service.
1. YOU MUST BE OF LEGAL AGE TO ACCEPT THESE TERMS AND USE THE SERVICE
1.1 You are required to create an account (an "Account") to access and use the Service.
1.2 You must comply with any minimum legal age restrictions set out in the Service's Privacy Policy for your jurisdiction ("Legal Age") to create an Account. You shall not use the Service if you are under the Legal Age. 1.3 By creating an Account or otherwise using the Service, you represent that you are of Legal Age in your jurisdiction to agree to these Terms and you understand and agree that we are relying upon that representation in allowing you to use the Service.
2. SERVICE
2.1 The Tencent eSign Service is an online electronic service that enables individuals and businesses to sign, send, and manage documents digitally to facilitate these such individuals and businesses to electronically sign, upload, exchange, send and manage documents, and includes any related services to be provided by us from time to time via such service. The Service is accessible via website, mobile HTML5 and/or API channels provided by us.
2.2 The website or mobile HTML5 for the Service may be accessible worldwide, however, the Service may not be available for use in your country/region. Please read the information related to the Service carefully via the Service website or mobile HTML5. The Service may be provided in English or Chinese languages, and the Service may not be available in the language of your home country/region. Access to the Service may be blocked in your country/region due to government actions.
3. YOUR SERVICE ACCOUNT
3.1 Account Types
There are two Account types: (i) Admin Account, if the user is an "Admin User" (defined below); and (ii) End User Account, if the user is an "End User" (defined below).
3.2 Organization Authorized Users
In respect to the authorized users of an Organization, the Account types can be either an Admin Account if the user is an "Admin User" (defined below) or an End User Account if the user is an "End User" (defined below).
3.3 Individual Users
For individual users who create an Account to use the Service for their own, personal benefit, there is only one Account type: the End User Account.
3.4 Definitions
For the purposes of the Account types:
3.4.1 "Admin User" means an individual who is authorized and designated by such Organization to operate and administer an Admin Account for the Organization, and an Organization may authorize and designate more than one individual to create and maintain separate Admin Accounts for that Organization. The Admin User may use the Service to manage End Users and customize Account settings in accordance with the needs of the Organization; and
3.4.2 "End User" means either:
(1) in respect of an Organization, an individual user who belongs to that Organization and is invited by an Admin User of that Organization, via the individual's mobile number or any applicable third party platform account where that option is available, to create an End User Account to use the Service in relation to that Organization; or
(2) in respect to individuals who do not belong to an Organization and who are not invited by an Admin User of an Organization to create an Admin Account or an End User Account to use the Service, a user who creates an Account to use the Service for their own benefit.
3.5 Creating Your Account
You may create an Account by selecting a user identity ("User ID"). When creating an Account, you agree: (i) to provide true, accurate, current and complete information as requested (the "Account Information"); (ii) to promptly maintain and update such User ID and your Account Information (as applicable) to keep it true, accurate, current and complete at all times; and (iii) in respect to the authorized users of an Organization, that you are authorized by the Organization that you represent to create the Admin Account or End User Account (as the case may be). If the Account Information you provided is untrue, inaccurate, misleading or outdated, we have the right to suspend or terminate your access to, or use of, your Account. If you create a new Admin Account as an Admin User acting on behalf of an Organization, you confirm that you have the full authority to do so on behalf of your Organization, and that these Terms will also be binding upon the Organization that you represent.
3.6 You Shall Be Solely Responsible for Your Account and User ID
3.6.1 User ID Restrictions: You, as the creator of your Account and User ID, are solely responsible for your Account and User ID. You are not permitted to create offensive or obscene User IDs, as determined by us in our reasonable discretion. If an Account violates any part of these Terms, we may temporarily, or permanently ban such an Account or charge the User ID associated with such Account. We may do so immediately without providing prior notice if necessary under the given circumstances to avoid risk or damage to the Service, our systems or other users.
3.6.2 Security Responsibility: Please note that you are responsible for maintaining the confidentiality and security of your Account and password at all times, and you agree to notify us without undue delay if your password is lost, stolen, or disclosed to an unauthorized third party, or otherwise may have been compromised. To the maximum extent permitted by applicable law:
(1) you will be deemed as the person who uses the Account, and any acts made by the Account will be deemed as your acts;
(2) you are solely responsible for all activities and transactions that occur under your Account no matter who actually uses the Account;
(3) we are not responsible for any misuse of your Account, including without limitation in the event that your password is stolen or revealed to a third party and/or used for transactions; and
(4) you agree to immediately notify us of any misuse of your Account or any other breach of security in relation to the Application or the Service known to you.
You agree to accept all risks of misuse of and unauthorized access to your Account and to hold us and our affiliates harmless from and against any misuse of your Account or your User ID, including, but not limited to, improper or unauthorized use by someone to whom you revealed your password.
3.7 Service Updates and Account Suspension/Termination
3.7.1 Please note that regardless of any notice, we reserve the right to discontinue the Service, terminate or suspend your Account or to remove, modify, adapt or update the Service, subject to these Terms, at any time in our sole discretion for any reason (to the fullest extent possible under law). When making such changes we will duly consider your reasonable interests.
3.7.2 If your Account is suspected to be involved in illegal or improper activities (such as hacking, being hacked, etc.), you shall cooperate with (e.g., answer the questions truthfully) the relevant personnel designated by us to solve the issue. We may use necessary monitoring data in line with our Privacy Policy (for clarification, the monitoring data does not include content of your communications) as the basis for determining whether the user Account has been hacked, or whether any other improper or illegal acts exist, unless you are able to overturn such monitoring data by providing sufficient evidence acceptable to us. You further acknowledge and agree that, if we determine that your Account is involved in any improper or illegal acts, we have the right to suspend or terminate your access to the Account, take remedial measures and to inform the relevant authorities and act in conformity with any authority's directions or guidance. You also acknowledge and agree that we are not obligated to provide you with evidence relating to the suspected improper or illegal acts of your Account. 3.8 Retrieve Your Account
If you request to retrieve your Account when your access to the Application is denied due to the loss of Account Information or forgotten password, you are required to provide certain information and verification documentation according to the account retrieval process published by Service Provider officially, and to ensure that all such information and documentation is legitimate, truthful and valid. Your Account may not be retrieved if the information or documentation provided by you fails Service Provider's security verification, and you are solely liable for any and all risks and losses arising therefrom.
The Service may provide links or references to other websites or other platforms operated by third parties. These third party platforms are not governed by the Terms but by other agreements or policies that may differ from the Terms. In visiting any third party platforms, whether linked to the Service or otherwise, you do so at your own risk and you assume all responsibility in that regard. We make no representations or warranties regarding, and do not endorse, any third party platforms or any content in such platforms. We encourage you to review the terms of use of each third party platform visited before using those platforms.
4. SERVICE SUBSCRIPTIONS
4.1 Payment
If you purchase our one-time usage fee or subscribe to any paid subscription plans for the Service, you agree to pay us the applicable fees and taxes in the applicable currency selected for payment. Failure to pay these fees and taxes will entitle us to terminate your access to the paid Service in accordance with section 11.1.2. You agree that (a) if you purchase a renewal subscription to any of the Service, your chosen payment processor may store and continue billing your payment method (e.g. credit card) in accordance with their privacy policies to avoid interruption of such Service, and (b) we may calculate taxes payable by you based on the billing information that you provide us at the time of purchase in which case you will be notified of the same at the time of purchase. All subscriptions are payable in accordance with the payment terms for the relevant subscription plan in effect at the time the subscription becomes payable. Payment can be made by credit card, debit card, or other means that we may make available. Subscriptions will not be processed until payment has been received in full, and any holds on your account by any other payment processor are solely your responsibility. For users located in Singapore, the payment will be collected by Tencent Cloud International Pte Ltd.
4.2 Pricing Change
We reserve the right to change our subscription plans or adjust pricing for the Service in any manner and at any time as we may determine in our sole and absolute discretion, as permitted by applicable laws. Any price changes or changes to your subscription plan will take effect during the next subscription or renewal subscription period (as applicable) following reasonable notice to you, so as to allow you not to renew your subscription or to cancel your renewing subscription if you so wish.
4.3 'Fixed term' and 'renewal' subscriptions
We may provide subscription options on a renewal and / or a fixed term basis. Fixed term subscriptions automatically expire at the end of the subscription period referenced, unless you sign up for another subscription to take effect following that date. If you purchase a renewal subscription, your subscription will automatically renew at the renewal subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates, and your payment method will automatically be charged at the start of each new renewal subscription period for the fees and taxes applicable to that period (subject to your right of cancellation or withdrawal as detailed below in Sections 4.4 and 4.5).
4.4 Cancellation ('renewal' subscriptions only)
If you purchase a renewal subscription, to avoid renewal and incurring future renewal subscription charges, you must cancel your renewal subscription at any time before the next renewal date by following the cancellation instructions provided within the Service or Service website.
4.5 Withdrawal
If under applicable law you have the right to cancel your subscription within an applicable cooling-off period following your purchase or the commencement of your then-current renewal subscription period, as applicable, you can exercise this right to cancel by doing the following: Go to your user profile page in the Service, select My Orders and cancel the subscription in the Subscription tab, in which case we will refund you all fees paid for the relevant subscription period or renewal subscription period. However, if at any point prior to the end of the applicable cooling-off period, you have given your express consent to us immediately providing you with the paid Service and have acknowledged that your withdrawal right will be lost as a result, then this withdrawal right will no longer apply (as from the date you provided such consent and acknowledgement).
4.6 No Subscription Refunds
Except as expressly set forth in these Terms, payments for any subscriptions to the Service are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Service through the end of the subscription period or renewal subscription period for which payment has already been made.
5. YOUR OBLIGATIONS
5.1 Messages and Announcements
You may receive messages and announcements. You understand and agree that the Service may include service announcements and administrative messages of a non-marketing nature which are necessary for our provision and your orderly use of the Service, and you may not have the right to opt out of receiving these announcements and messages.
5.2 Device Responsibility and Service Limitations
You are responsible for your own device and acknowledge there are certain limitations to the Service.
5.2.1 Your Own Equipment: You are required to provide your own mobile phone device, tablet device, computer, network equipment and/or network resources for use of the Service, and to pay for all fees incurred as a result of having access to the Internet or cellular network. You agree that we are not responsible for any hardware, software or Internet access, quality, suitability or unavailability issues. We do not provide Internet access, and you are responsible for all fees relating to Internet access charges along with all necessary equipment, servicing, repair or correction incurred in maintaining connectivity to the servers.
5.2.2 Document Legality: You acknowledge that some types of documents cannot be signed electronically under the law (for example, wills or certain family law agreements), and others may have special rules set by governmental authorities about how electronic signatures or electronic records may be used. You acknowledge and agree that it is your sole responsibility to check whether your document is subject to any such laws or rules. Service Provider does not make those determinations and will not be responsible or liable if a document is later found to be ineligible for electronic signing, subject to additional legal requirements, or invalid because it was signed electronically.
5.2.3 Data Retention: You acknowledge that Service Provider is not responsible for deciding how long your contracts, documents, or records need to be kept under any law, regulation, or government requirements. You alone are responsible for making sure your documents are stored and retained for as long as the law requires. Service Provider will not provide, deliver, or produce your documents to any third party, and we are not liable if you fail to keep or provide access to your own documents when required.
5.3 Usage Restrictions
You are required to comply with the following restrictions when using the Service. You:
5.3.1 shall not use the Service for any illegal purposes;
5.3.2 (except as permitted by applicable law which cannot lawfully be limited or restricted) shall not modify, reverse engineer, decompile, disassemble, copy, or distribute the Service and any elements or software embedded therein;
5.3.3 shall not take any acts which are out of the ordinary course of use (including, without limitation, damaging, attacking or overloading the servers) that may affect the provision of the Service;
5.3.4 shall not use the Service by using or with the assistance of third-party software not approved by us;
5.3.5 shall not log in the Service by unusual methods (including, without limitation, by third-party software or systems not developed, authorized or approved by us), use a plug-in or robot program to maliciously disrupt service facilities and disturb ordinary service orders;
5.3.6 shall not attack or attempt to attack the servers, routers, switches and other devices providing the Service in any manner;
5.3.7 shall not use the technical defects or bugs in the Service to benefit yourself and/or others in any manner or engage in any other misconduct;
5.3.8 shall not, without written consent from us, use any Intellectual Property Rights (as defined below) of Service Provider to create or provide the same or similar Service, such as emulation servers, private servers, etc.;
5.3.9 shall not take any acts that may interfere with the use of the Service in an ordinary manner;
5.3.10 shall not use the Service to transmit any "mailbombs" (i.e., sending copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent), or to transmit any content, that is or could be construed as harassment, spam, defamatory, insulting, intimidating, vulgar, obscene, pornographic, fraudulent or any content that is illegal to transmit or stream;
5.3.11 shall not gain, or attempt to gain, unauthorized access or control of any other person's content via the Service;
5.3.12 shall not use the Service to transmit any "bulk messaging" (i.e. sending messages for business or other commercial purposes);
5.3.13 shall defer to the customer service and other communication channels designated by us in regard to any consultation or questions regarding the Service;
5.3.14 shall not use any robot, spider, crawler, off-line reader, or other automatic device, process, software or query that intercepts, "mines," scrapes, copies or otherwise accesses the Service to monitor, extract, copy or collect information or data from or through the Service, or engage in any manual process to do the same;
5.3.15 shall not upload or introduce any viruses, Trojan horses, malicious code, worms, logic bombs or other material which is malicious or technologically harmful into the Service or onto our systems or the systems of other users of the Service;
5.3.16 shall only access the Service using legal and authorized Internet access; and
5.3.17 if you are in Singapore, shall not use the Service to transmit any statement of fact about any person which is false in any particular about the subject, any secret official code word, countersign or password, or any photograph, drawing, plan, model, article, note, document or information that are covered under the Official Secrets Act (Cap. 213), and any material against, or objectionable on the grounds of, public interest, public morality, public order, public security, or national harmony; offends against good taste and decency; or is otherwise prohibited by applicable laws and regulations.
5.4 Security Breach Notification
If you are aware of any illegal use of your Account or any Account security issues, please notify us immediately.
5.5 Circumvention Prohibition
You shall not circumvent our technical measures.
5.5.1 We may take technical measures in the Service to prevent unauthorized use of the Service and to prevent any violation of these Terms. You acknowledge and agree that you will not seek to circumvent such technical precautions in any manner.
5.5.2 You must ensure that your device meets the requirements for the installation and use of the Service. Your failure to install the Service or any updates in accordance with our installation instructions may result in dysfunction of the Service in whole or in part.
5.6 Reasonable Use
We expect that users will use Service reasonably. If any user's use of the Service exceeds reasonable and normal standards, Service Provider may monitor Service usage of such user in a manner that is in line with our Privacy Policy. If Service Provider, using general industry standards, identifies any violating, abnormal or unreasonable use (at Service Provider's reasonable and unilateral discretion), Service Provider shall have the right to take measures reasonably necessary to protect the Service (including their availability and security), you and/or other users, including without limitation, restriction or suspension of the Service, in part or in whole, to such user. In such cases, our termination rights set out in section 11 may also apply. 6. LIMITED RIGHT TO USE THE SERVICE
6.1 How You May Use the Service
6.1.1 Subject to your compliance with these Terms, we hereby grant you a limited, non-exclusive, non-transferable and non-sub-licensable right and license during the term of your permitted use of the Service for your own personal purposes, or for the internal business purposes of your Organization if you are allowed to use the Service as an authorized user of such Organization under a Subscription Agreement.
6.1.2 Rights granted to you hereunder are revocable. Any use of the Service other than as specifically authorized herein, without prior written permission from us is strictly prohibited and will, at our election, terminate the rights granted to you by us herein. Such unauthorized use may also violate applicable laws including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms shall be construed as conferring any license to or rights in Intellectual Property Rights, whether by estoppel, implication or otherwise. This license is revocable at any time with or without cause.
6.1.3 You may not transfer the Service to someone else. We are giving you personally the right to use the Service as set out above. You may not otherwise transfer or make available the Service to someone else, whether for money, for any other forms of consideration or for free.
6.2 Acceptable Use Restrictions
Except as expressly permitted in these Terms or expressly agreed by us in writing in advance, you agree that you will:
6.2.1 not violate any applicable laws, regulations, governmental orders or decrees;
6.2.2 not engage in, promote, or encourage any illegal (or potentially illegal) activities;
6.2.3 not share or publish any other person's personally identifiable information using the Service without their express consent;
6.2.4 not reproduce, modify, adapt, alter, enhance, distribute, publicly display, retransmit, resell or sublicense the Service;
6.2.5 not access the Service account of another person or entity unless you have express consent or authorisation from such person or entity;
6.2.6 not use any data mining, robots or similar data gathering or extraction methods;
6.2.7 not infringe our Intellectual Property Rights or those of any third party in relation to your use of the Service;
6.2.8 not use the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users of the Service;
6.2.9 not collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers; and
6.2.10 not use the Service other than for the intended purpose, in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms, or act fraudulently or maliciously.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Notwithstanding anything to the contrary herein, you acknowledge and agree that, between you and us, all intellectual property rights in the service throughout the world belong to us and the rights in the service are licensed (not sold) to you. You have no intellectual property rights in, or to, the service other than the right to use the service in accordance with these terms. "Intellectual Property Rights" refer to any and all trademarks, service marks, trade names, trade dress, works of authorship and art, copyrights and copyrightable materials (including without limitation, titles, computer code, designs, catch phrases, locations, and any related documentation), music, lyrics, domain names, ideas, logos, submissions, writings, concepts, themes, places, moral rights, rights of publicity, packaging, personality and privacy rights, utility models, other industrial or intangible property rights of a similar nature, and all other forms of intellectual property rights recognized by applicable laws, treaties, and conventions, and all inventions, software, technology that are patentable in such matter, including patents, utility models, know-how and trade secrets, all grants and registration worldwide in connection with the foregoing and all other rights with respect thereto existing other than pursuant to grant or registration, all applications for any such grant or registration, all rights of priority under international conventions to make such application and the right to control their prosecution, and all amendments, constitutions, divisions and continuations of such applications, and all corrections, reissues, patents of addition, extensions and renewals of any such grant, registration or right.
7.2 Without limiting our obligations to provide the Service as set out in these Terms, we have the right to delete, alter, move, remove, or transfer any and all content of the Service in whole or in part, at any time and for any reason or no reason, with or without notice to you and with no liability of any kind to you, to the maximum extent permitted by applicable law. We do not provide or guarantee, and expressly disclaim, any value, cash or otherwise, attributed to any data residing on servers operated or controlled by or on behalf of us, including any data attributed to your Account.
7.3 Notwithstanding anything to the contrary herein, you acknowledge and agree that you shall have no ownership or other property interest in your Account, and that all rights in and to your Account are and shall forever be owned by and inure to the benefit of us, to the maximum extent permitted by applicable laws.
8. USER CONTENT AND DATA RETENTION
8.1 User Content License
As part of the Service, you may need to submit, transmit, post, upload or share your files or content to the Service ("User Content"). You represent and warrant that you own, or have the right to use, the Intellectual Property Rights in such User Content, and that you have the right to grant the rights granted herein for such User Content.
8.2 License Granted to Service Provider
By using the Service and submitting, transmitting, posting, uploading or sharing User Content to the Service, you grant Service Provider a limited license to display, perform, transmit, and distribute your User Content but only to other users that you have authorized to access such User Content or as specifically permitted herein, and to modify and adapt such User Content as necessary for technical purposes to operate the Service (e.g., making sure content is viewable on smart devices as well as computers and other devices). For clarity, Service Provider's rights in such User Content are solely as required to enable Service Provider to operate the Service. Service Provider requires this license to ensure that actions Service Provider takes in operating the Service are not considered legal violations (for example, copyright laws could prevent Service Provider from processing, storing, backing-up and distributing certain User Content unless you give us these rights). This license in your User Content will end once you delete such User Content from the Service, unless users who have seen the User Content have archived it, and provided that such content may be archived in Service Provider's backup copies in accordance with the Privacy Policy. You agree that these rights and licenses are royalty free, transferable, and sub-licensable, and include a right for Service Provider to make such User Content available to, and pass these rights along to, service providers and others with whom Service Provider has contractual relationships as required for the operation of the Service (e.g., cloud hosting providers), and to otherwise permit access to or disclose your User Content to the extent specifically set forth in the Privacy Policy. 8.3 No Ownership Claim
Service Provider does not claim any ownership rights to User Content. You acknowledge and agree that Service Provider is not the source of, does not verify or endorse, and is not responsible in any manner for User Content, that you are solely responsible to retain adequate back-ups of User Content, that you assume all risk associated with User Content and the transmission or other use of the User Content, and that you have sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of User Content. By using the Service, you agree that any User Content that you submit may be transmitted, posted, uploaded to or shared with the recipients designated by you through your use of the Service.
8.4 Preservation and Disclosure
You acknowledge and agree that Service Provider may preserve content, including User Content, and may also disclose content, including User Content, in accordance with the Privacy Policy, if required to do so by law or in the good faith belief that that such preservation or disclosure is reasonably necessary to, among other things: comply with legal process, applicable laws or government requests,
enforce these Terms,
respond to claims that any content violates the rights of third parties, or
protect the rights, property, or personal safety of Service Provider, its users and/or the public.
8.5 User Content Compliance
With respect to your User Content, you agree to comply with the following, as well as any other guidelines or rules we may post from time to time. A failure to comply with the following or any other guidelines or rules we may publish from time to time constitutes a violation of the Terms.
8.5.1 You will not post, transmit, stream, broadcast, upload or share User Content that:
(1) misrepresents or disparages us or our Service.
(2) is, or could reasonably be interpreted as offensive or threatening.
(3) is, or could reasonably be interpreted as being, racist, sexist, homophobic or any other form of hate-speech.
(4) attacks or could reasonably be interpreted as attacking any person on the basis of their race, religion, political views, sex, gender, sexual orientation, disability or age.
(5) breaches applicable laws and regulations, such as libelous or defamatory content, or material posted in breach of copyright.
(6) is a falsehood or misrepresentation.
(7) impersonates another person.
(8) is an advertisement or solicitation of business.
(9) if you are in Singapore, contains any statement of fact about any person which is false in any particular about the subject, any secret official code word, countersign or password, or any photograph, drawing, plan, model, article, note, document or information that are covered under the Official Secrets Act (Cap. 213), and any material against, or objectionable on the grounds of, public interest, public morality, public order, public security, or national harmony; offends against good taste and decency; or is otherwise prohibited by applicable laws and regulations.
8.5.2 You will comply with these Terms and acknowledge that the Privacy Policy will apply to the submission of User Content. 8.6 Limited Access to User Content
We will not access, view or process any User Content except: (i) as provided for in these Terms or in our Privacy Policy; (ii) as authorized or instructed by you; (iii) as required to perform our obligations hereunder; or (iv) as required by law. 8.7 Technical Measures
We will take technical measures to prevent unauthorized disclosure of or access to User Content in accordance with the industry standards. Save as set forth herein, we have no other obligations with respect to User Content except as required by law.
8.8 Retention Period
Service Provider may retain User Content for so long as it has a legitimate business purpose to do so. Any portion of the User Content that constitutes your Confidential Information will continue to be treated as Confidential Information at all times, and we will comply with its confidentiality obligations under this Agreement in respect of such information.
8.9 Document Storage
Service Provider will store all electronically signed documents, including any User Content contained in them, for the duration of the subscription term or until you delete the electronic document, whichever comes first. If you require a different retention or deletion schedule, you may set this in your Account settings through Service, including by determining the deletion of all of or only your selected electronically signed documents. Additional service charges may apply if you decide to retain the electronically signed documents longer than your Service subscription term. You acknowledge and agree that you are fully responsible for setting, updating, and managing these retention or deletion settings. Service Provider will not be responsible or liable for any loss, damage, legal non-compliance, or other consequences that result if you fail to set or manage its Account settings correctly.
9. UNSOLICITED IDEAS
We value your feedback on the Service, but please do not submit any creative ideas, suggestions or materials to us (collectively, "Unsolicited Ideas"). These Terms are aimed at avoiding potential misunderstandings or disputes when the Service might seem similar to Unsolicited Ideas that people submit. If you submit Unsolicited Ideas to us, then you grant us a worldwide, perpetual, irrevocable, sub-licensable, transferable, assignable, non-exclusive, and royalty-free right and license to use, reproduce, distribute, adapt, modify, translate, create derivative works of, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale, and import your Unsolicited Ideas, including all copyrights, trademarks, trade secrets, patents, industrial rights, and all other Intellectual Property Rights and proprietary rights related thereto, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, including giving the Unsolicited Ideas to others, without any compensation to you. To the extent necessary, you agree that you undertake to execute and deliver any and all documents and perform any and all actions necessary or desirable to ensure that the rights to use the Unsolicited Ideas granted to us as specified above are valid, effective, and enforceable. To the maximum extent permitted under applicable laws, you waive and agree not to assert any moral or similar rights you may have in Unsolicited Ideas. To the extent permitted by applicable law, you also give up any claim that any use by us or our licensees of your Unsolicited Ideas violates any of your rights, including moral rights, privacy rights, rights to publicity, proprietary or other rights, and rights to credit for the material or ideas set forth therein.
10. INTERRUPTION
10.1 Right to Interrupt
We reserve the right to interrupt the availability of the Service or any part thereof from time to time on a regularly scheduled basis or otherwise with or without prior notice, including without limitation under the following circumstances:
10.1.1 Maintenance, updates and fixation of server, network, software and/or hardware which are necessary to provide the access of the Service to you;
10.1.2 force majeure event;
10.1.3 in accordance with the order of governmental authorities or other in-charge authorities; and
10.1.4 in order to comply with applicable laws.
10.2 No Liability for Interruption
You agree that we will not be liable for any interruption of the Service or any part thereof, delay or failure to perform resulting from the circumstances referred to in the preceding paragraph.
10.3 Right to Change/Eliminate
We have the right at any time with or without reason to change and/or eliminate any aspect(s) of the Service (or any part thereof) as we see fit in our sole discretion.
11. SUSPENSION AND TERMINATION
11.1 Termination Due to Non-Compliance
We may end your rights to use the Service if you do not comply with these Terms.
11.1.1 If you violate these Terms, we may at our option and in our reasonable discretion issue warnings, temporary suspensions or (in the circumstances set out in section 11.3 below) permanent terminations of Accounts, to the fullest extent possible under law. We will retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. We consider the severity of the violation and the number of infractions in making our determination; however any determination shall be at our reasonable discretion.
11.1.2 We may end your rights to use the Service at any time by contacting you if you have breached these Terms in a significant way. If your breach of the Terms can be cured, we will give you a reasonable opportunity to do so.
11.1.3 We may end your rights to use the Service at any time without prior notice in the event that (i) you have created or are likely to create imminent physical harm (including but not limited to interruption, disruption or congestion) to our network; (ii) if you use, allow the use of, or intend to use the Service fraudulently or dishonestly; (iii) if we are acting in compliance with a requirement of any relevant authority or law enforcement body; (iv) if you (as an individual) are deceased or mentally incapacitated; or (v) if you (as a corporation) cease to carry on your business.
11.1.4 In the event your Account is terminated, you will have no further access to your Account. Any Accounts with unresolved disputes must be settled before we may allow you to register again to use the Service.
11.1.5 If we end your rights to use the Service:
(1) You must stop all activities authorized by these Terms, including your use of the Service, as applicable.
(2) You must delete or remove the Service from all devices in your possession and immediately destroy all copies of the Service which you have (if any) and confirm to us that you have done so.
(3) To the extent permitted by applicable law, we may remotely access your devices and remove the Service from them and cease to provide you with access to the Service.
11.2 Termination Upon Subscription Agreement Termination
We may end your rights to use the Service where your Organization's underlying Subscription Agreement is terminated. If you use the Service as an authorized user of an Organization, we may terminate your right to use the Service if and when the applicable Subscription Agreement terminates.
11.3 Permanent Termination Without Cause
We may terminate your rights to use the Service permanently, without cause.
11.3.1 We may end the Service and access to the Service permanently for you or for all users by providing two weeks' notice. You understand and agree that we will not assume any obligations to you with respect to the Service for such permanent termination.
11.3.2 You understand and agree that the Service and/or any items which are stated to be "permanent" or its equivalent shall be interpreted as a time period until the date announced by us when the Service will be terminated permanently.
11.4 Effect of Termination
Termination of your Account also entails the termination of your access to the Service.
12. EXPORT CONTROL
12.1 General Prohibition
You agree not to engage in any activities in connection with these Terms that would breach sanctions or export control laws or risk placing Service Provider in breach of any sanctions or export control laws, or becoming a target of sanctions.
12.2 Definitions
In this Section 12, capitalized terms have the following definitions:
12.2.1 "OFAC" means the U.S. Department of Treasury's Office of Foreign Assets Control.
12.2.2 "Sanctions" means the economic sanctions laws and regulations of the People's Republic of China ("PRC"), the United States ("U.S."), the European Union ("EU"), EU member states, the United Kingdom, the United Nations ("UN"), and all applicable government authorities including, without limitation, the economic sanctions rules and regulations implemented under statutory authority and/or the U.S. President's Executive Orders and administered by the OFAC, and the Anti-Foreign Sanctions Law of the People's Republic of China and relevant rules and regulations.
12.2.3 "Sanctioned Jurisdiction" means the jurisdictions that are subject to comprehensive U.S. sanctions administered by OFAC (currently, Cuba, Iran, North Korea, Syria, the Crimea region, and the so-called Donetsk People's Republic and Luhansk People's Republic).
12.2.4 "Sanctioned Person" means any individual, entity, or government that is the target of sanctions administered by: PRC, the U.S. (including, without limitation, those persons on OFAC's Specially Designated Nationals and Blocked Persons List as well as any individual or entity that is located or resident in or organized under the laws of a Sanctioned Jurisdiction), the EU, EU member states, the United Kingdom, the UN and/or any other relevant authority.
12.3 Sanctions Compliance Provisions
You hereby agree to the following representations and covenants, in each case below with respect to your use of the Service under these Terms:
12.3.1 You hereby represent and warrant to Service Provider that it is not, as of the date of these Terms, any of the following (i)-(iii) and that if, after the date of these Terms, you become any of the following (i)-(iii), you shall immediately notify Service Provider in writing: (i) are or acting on behalf of a Sanctioned Person, (ii) controlled or owned 50% or more (directly or indirectly) in the aggregate by one or more Sanctioned Persons, or (iii) located or resident in or organized under the laws of a Sanctioned Jurisdiction.
12.3.2 In your use of the Service, you shall not: (i) violate Sanctions, (ii) use the Service in any way that involve, relate to, or are conducted on behalf of or for the benefit of a Sanctioned Person, and (iii) without limiting any of the foregoing (i)-(ii), with respect to your use of the Service provided under these Terms, transact with or otherwise do business with or involving any (a) Sanctioned Jurisdiction or (b) Sanctioned Person.
12.3.3 You covenant and agree that you shall immediately notify Service Provider in writing if you, with respect to your use of Service under the Agreement, become aware of any (i) actual or potential violation of Sanctions by you or (ii) the involvement of any (a) Sanctioned Jurisdiction or (b) Sanctioned Person, in each case relating to your use of the Service.
12.3.4 To the extent that Service Provider, in its sole discretion, determines that a breach of Section 12 of these Terms by you has occurred or will occur, Service Provider shall be entitled, in its sole discretion, to terminate these Terms with you and cease its provision of Service to you, in each case with immediate effect, or take any other remedial actions at the discretion of Service Provider. If Service Provider terminates these Terms or take any other remedial actions pursuant to this provision, it shall not be obliged to make any payments, indemnify, or otherwise provide compensation to Service Provider for the termination or the remedial actions.
12.3.5 Service Provider has the right to perform its reporting obligations to any relevant authority pursuant to applicable laws.
13. CHANGES TO THESE TERMS
13.1 We may need to change or update these Terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will notify you in advance when changes to these Terms occur, and will update the last updated date at the top of these Terms. To the extent that it is legally permitted according to the law in your applicable jurisdiction, you waive any right you may have to receive specific notice of such changes or modifications.
13.2 If you do not object to the changes or terminate the use of the service prior to their taking effect, you are deemed to have accepted the changes. If you object to the changes, we may terminate your use of the service by the effective date of the change. We will point to this consequence of your inactivity and our right to terminate in case of your objection in the notification of the change.
14. CHANGES TO THE SERVICE
14.1 From time to time we may update or migrate the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. We may also ask you and you agree to update the service or migrate to new service for these reasons.
14.2 If you choose not to install such updates or if you opt out of automatic updates or if you choose not to migrate to such new Service, you acknowledge and agree that you may not be able to continue using the Service.
15. SUPPORT FOR THE SERVICE AND HOW TO TELL US ABOUT PROBLEMS
15.1 Support. If you want to learn more about the Service or have any problems using the Service, please take a look at our support resources specified in the Schedule.
15.2 Contacting us (including complaints). If you think the Service is faulty or inaccurately described or wish to contact us for any other reason, please contact our customer service team specified in the Schedule.
15.3 How we will communicate with you. We will communicate with you via electronic means, such as e-mail, notifications within the Service, push notifications, SMS text, or otherwise posting them on the Service website or H5 channels, and if we have to contact you, we will do so using the contact details you have provided to us.
16. YOUR PRIVACY
16.1 Under data protection legislation, we are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in the Privacy Policy and it is important that you read that information. 16.2 Please be aware that Internet transmissions are never completely private or secure and that, despite our commercially reasonable efforts, any message or information you send using the Service may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.
17. MONITORING & CIRCUMVENTION MEASURES
You understand and agree that when using the Service, this can and may involve software functions designed to detect circumvention measures or unauthorized and malicious programs. In this context, we may access, collect, monitor and/or remotely store information relating to hardware capacity, modifications related to our Service, software, signatures, profiles or names of known unauthorized or malicious third party programs, files or processes that enable or facilitate circumvention of controls, unfair advantage or hacking of the Service. If unauthorized or malicious programs are detected, the Service may also communicate to us the user's Account and User ID and information about the unauthorized or malicious program or its use. Details of the aforementioned measures, if any, are set out in the Privacy Policy. 18. WARRANTIES, DAMAGES, LIMITATION OF LIABILITIES
18.1 Disclaimer of Warranties
You expressly understand and agree that:
18.1.1 The service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the maximum extent permitted by applicable laws, we and our subsidiaries, affiliates, officers, employees, agents, partners and licensors disclaim all other warranties, express or implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, performance or suitability for your intended use, title and non-infringement as to the service, including all information, content and materials contained therein. Without limiting the foregoing, we do not represent or warrant that the service is accurate, complete, reliable, available, current or error-free.
18.1.2 To the maximum extent permitted by applicable laws, we and our subsidiaries, affiliates, officers, employees, agents, partners and licensors make no warranty that (i) the service will meet your requirements; (ii) the service will be uninterrupted, timely, secure or error-free; or (iii) any errors in the service will be corrected.
18.1.3 To the maximum extent permitted by applicable laws, while we attempt to make your access and use of the service safe, we cannot and do not represent or warrant that the service or its server(s) are free of viruses or other harmful components, transmit data in a secure manner, or function properly. Any material downloaded or otherwise obtained through the use of the service is accessed at your own discretion and risk, and you will be solely responsible for any damage to your device or loss of data that results from the download of any such material.
18.1.4 Reference to any service, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by us.
18.2 Our Responsibility for Loss or Damage Suffered by You
18.2.1 We are responsible to you for foreseeable and direct loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable and direct result of our breach of these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or indirect. Loss or damage is foreseeable if either it was obvious that it would happen or if, at the time you accepted these Terms, both we and you knew or should have known that it might happen.
18.2.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
18.2.3 We are not liable for your damage that is avoidable. We will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by your failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
18.2.4 We are not liable for business losses. If you use the Service for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.2.5 Limitations to the Service. The Service does not offer any legal or professional advice on which you should rely. You must obtain independent professional or specialist advice before taking, or refraining from, any action on the basis of information via the Service. Although we make reasonable efforts to update the information provided by the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
18.2.6 Check that the Service is suitable for you. The Service has not been developed to meet your specific individual requirements. Please check that the functions of the Service will fully meet your requirements before use.
18.2.7 We are not responsible for events outside our control. If we have to cancel or delay in providing the Service to you by an event outside our control, then we will use commercially reasonable efforts to take steps to minimize the effect of the delay or cancellation, but you expressly acknowledge and agree that we have no obligation to you for such delay or cancellation.
18.3 Limitation of Liability
18.3.1 Except as expressly set out in these terms, in no event shall we, and our directors, members, affiliates, subsidiaries, employees or agents be liable for:
(1) Any direct, special, indirect or consequential damages; or
(2) Any other damages of any kind, including without limitation:
Loss of use;
Loss of profits; or
Loss of data,
Whether in an action in contract, tort (including without limitation negligence) or otherwise, arising out of or in any way connected with the use of or inability to use the service, including without limitation any damages caused by or resulting from reliance by user on any information obtained from us, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to our records, programs or service.
18.3.2 In no event shall the aggregate liability of us, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), application liability, strict liability or other theory, arising out of or relating to the use of or inability to use the service exceed any compensation you pay, if any, to us for access to or use the service.
18.3.3 To the extent that applicable laws (including as set forth in any jurisdiction specific terms) do not allow or may limit the foregoing limitations of liability, such as liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation, or for any damage caused by our willful misconduct or gross negligence, these limitations may not apply to you or may be limited by applicable law. In such case you explicitly agree that our (or any such other released parties) liability to you shall apply to the maximum extent permitted by applicable laws.
18.4 Your Responsibility for Damages Suffered by Us or Others
To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold harmless us, our independent contractors, service providers and consultants, and their respective directors, employees, agents, partners, affiliates, and subsidiaries, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to your conduct, your violations of these Terms, any misuse of the Service, or your violation of the rights of any third party.
19. GOVERNING LAWS AND DISPUTE RESOLUTION
These Terms are governed by the laws of Singapore (excluding its conflict of law rules). If a dispute, controversy or claim arising out of or in connection with the Terms or your use of the Service cannot be resolved within thirty (30) days following the commencement of consultation or mediation, then you or we shall submit the dispute for arbitration by the Singapore International Arbitration Centre ("SIAC"). Except for the right of either you or us to apply to any court of competent jurisdiction for a temporary restraining order, a preliminary injunction, or other equitable relief to preserve the status quo or prevent irreparable harm, both you and we agree that any dispute, controversy or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the SIAC under the SIAC Arbitration Rules of the SIAC for the time being in force which rules are deemed to be incorporated by reference in this section. The seat of arbitration shall be Singapore. The number of arbitrators shall be three (3). You and we shall each designate one (1) arbitrator and the President of SIAC shall appoint a person who is the third arbitrator to act as the presiding arbitrator of the arbitral tribunal. The arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding upon you and us.
20. LOCAL REGULATIONS
We make no representation that the Service is available for use or permitted by law in any particular location. To the extent you choose to access the Service, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws. You are responsible for complying with local laws, if and to the extent local laws are applicable to you in relation to your access to or use of the Service. You specifically agree to comply with all applicable laws concerning the transmission of technical data exported from the country you reside in.
21. ADDITIONAL TERMS YOU NEED TO COMPLY WITH
You agree to comply with these Terms and any and all other applicable terms and conditions of Service Provider in connection with your use of the Service. You are responsible for checking the Terms and any associated documentation such as the Privacy Policy periodically, so you will be familiar with their contents as they may be amended or modified from time to time. 22. MISCELLANEOUS
22.1 Interpretation
In these Terms (except where the context otherwise requires):
22.1.1 words in the singular shall include the plural and in the plural shall include the singular;
22.1.2 any words following the terms "including", "include", "in particular", "such as", "for example" or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms;
22.1.3 unless otherwise stated, a reference to "writing" includes email;
22.1.4 a "person" includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
22.1.5 the Schedule forms part of the Terms and shall have effect as if set out in full in the body of the Terms and any reference to these Terms includes the Schedule.
22.2 Transfer of Rights
We may transfer these Terms to someone else. We may transfer our rights and obligations under these Terms to another organization, including in connection with a merger, sale, reorganization, asset sale, change of control, or similar transaction. If this happens, we will provide you with prior notice.
22.3 Consent Required for Transfer
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we give our prior consent in writing.
22.4 No Rights for Third Parties
A person other than you and us has no rights to rely on or enforce any term hereunder.
22.5 Severability
If a court finds part of the Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections, paragraphs or provisions will remain in full force and effect. If any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such deletion(s) as may be necessary to make it valid.
22.6 Delayed Enforcement
Even if we delay in enforcing the Terms, we can still enforce them later. Even if we delay in enforcing the Terms, we can still enforce them later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking the Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
22.7 Headings for Reference Only
Headings are for reference only and have no legal effect respecting the scope, meaning or intent of any of the articles of the Terms.
22.8 Prevailing Language
We may translate these Terms into other languages. Unless otherwise specified in the jurisdiction specific terms, the English language version of these Terms shall be controlling in all aspects and shall prevail in case of any inconsistency with any other language version (if any).
22.9 Entire Agreement
These Terms, together with any terms or document referenced or incorporated herein, constitute the whole legal agreement between you and us and govern your use of the Service and supersede and extinguish any prior drafts, agreements, undertakings, representations, warranties, promises, assurances and arrangements of any nature whatsoever, whether or not in writing.
22.10 Singapore Specific Terms
22.10.1 Applicability
If you are a user resident in Singapore, then as specified below the supplemental terms in this Section 22.10 apply in addition to or instead of certain Terms set out above. To the extent there is any conflict between this Section 22.10 and the rest of the Terms, this Section 22.10 will take precedence.
22.10.2 Privacy Supplement for Organizational Users
Section 16 (Your Privacy) is supplemented by the following provision: Unless consent is obtained, we will not provide your information to any third party for the purposes of developing and marketing any goods or services. For Admin Users and End Users who belong to an Organization: Unless consent is obtained, we will only use your End User Service Information ("EUSI") for the following purposes:
(1) for planning requirements in relation to network operations or network maintenance for any service provided by us, excluding activities which are commercial in nature such as business, market or product research or development;
(2) for facilitating interconnection and inter-operability between us and such other telecommunication licensee for the provision of services;
(3) for the provision of assistance to law enforcement, judicial or other government agencies;
(4) for compliance with any regulatory requirement imposed by the Info-communications Media Development Authority authorizing the use of EUSI (for example, for the provision of directory assistance services);
(5) for managing bad debt and preventing fraud related to the provision of services; and/or
(6) for the provision of mobile roaming-related information to in-bound mobile roaming customers in Singapore.
22.10.3 Privacy Supplement for Individual End Users
For individual End Users who do not belong to any Organization and who are using the Service for their own personal benefit: Regardless of whether consent has been obtained, we will only collect, use and/or disclose your EUSI for the following purposes:
(1) as may be reasonably necessary for planning requirements in relation to network operations or network maintenance for any service provided by us, excluding activities which are commercial in nature such as business, market or product research or development;
(2) as may be reasonably necessary for facilitating interconnection and inter-operability between us and such other telecommunication licensee for the provision of services; and/or
(3) as may be reasonably necessary for the provision of mobile roaming-related information to in-bound mobile roaming customers in Singapore.
22.10.4 Definition of EUSI
For the purposes of Section 16 (Your Privacy), EUSI is defined as all information that Service Provider obtains as a result of a user's use of the Service provided. This may include, where applicable: the user's usage patterns (including number of calls, times of calls, duration of calls and parties called); the services used by the user; the user's telephone number and network configuration; the user's location information; and the user's billing name, address and credit history.
SCHEDULE
SUPPORT FOR THE SERVICE AND HOW TO TELL US ABOUT PROBLEMS
Support. If you want to learn more about the Service or have any problems using it, please take a look at our support page or contact us at: e-contract@tencent.com Contacting us (including with complaints). If you think the Service is faulty or inaccurately described or wish to contact us for any other reason regarding the Service please email our customer service team at: e-contract@tencent.com