tencent cloud

Partner Support Plan

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ドキュメントPartner Support PlanProduct IntroductionService ContentStandard Service - Support Channels

Standard Service - Support Channels

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最終更新日: 2024-01-09 15:06:58
Support
Service Description
Service Time
Ticket
Log in to the Tencent Cloud Console, select Ticket from the top right corner of the page to enter the Ticket Management console.
7 × 24
Hotline
Hong Kong (China)
+852 800 906 020 (Toll-free)
United States
+1 844 606 0804 (Toll-free)
Canada
+1 888 605 7930 (Toll-free)
United Kingdom
+44 808 196 4551 (Toll-free)
Australia
+61 1300 986 386 (Toll-free)
EdgeOne Hotline
+852 300 80699
7 × 24
IM group (exclusive to Enterprise Partner Support Plan customers)
IM group, providing real-time and efficient communication
After the Enterprise Partner Support Plan is purchased, Tencent Cloud will set up an exclusive IM group for the customer, providing real-time and rapid responses to issues such as troubleshooting and technical consultations.
The IM group supports the following types: Slack and WeCom
7 × 24
Note:
The IM group is the primary service support channel for customers who purchased the Enterprise Partner Support Plan. Customers can directly contact Tencent Cloud's customer services through the IM group for consultation and issue report.

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