The Infrastructure Event Management (IEM) service is led by a dedicated team of technical experts from Tencent Cloud. This team is committed to ensuring the stable and efficient operation of customers' cloud systems and address the demands during peak business periods. During the deployment of customers' new services, promotional operation activities, version updates, and other service peak times, the team provides exclusive IEM services to assist customers smoothly navigating through business peaks.
Note:
We recommend submitting your support initiation request at least 10 business days in advance to ensure sufficient preparation time for both parties. Partners who purchase our Enterprise Support Services are granted up to 8 natural days of additional IEM services per year. If you require longer service time, please purchase the IEM Service separately.