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마지막 업데이트 시간: 2026-05-12 14:24:14

Note
 TCCC becomes a global variable after the SDK is loaded, allowing direct access to its functionalities.
Data Structure
AgentStatus
Agent status.
Field
Description
free
Idle: Agent is online at their workstation but not currently engaged in a call.
busy
In Call: Agent is handling an inbound or outbound call and will not receive new call assignments during this time.
arrange
After-call-work
notReady
Busy: agent will not receive new inbound calls, but can make outbound calls.
rest
On Break:  agents can select a break reason such as "Meal," "Meeting," or "Training" (reasons are configured by the admin in the Management Panel).
ServerType
Service Endpoint Type: Describes the type of agent device used during call sessions.
Field
Description
staffSeat
Web agent to make and answer calls through the web server.
staffPhoneSeat
Agent who make and answer calls through mobile device.
miniProgramSeat
Agent who make and answer calls through wechat mini-program.
staffExtensionSeat
Agent who make and answer calls through SIP phone device.
CommonSDKResponse
Parameter      
﻿
Type      
Required      
Remarks   
options
status
'success' |'error'
Yes
SDK API call result, returns success on success, error on failure
﻿
errorMsg
string
No
Error message returned when status is error
Call (API Function of Voice and Audio Agent)
Outbound call
tccc.Call.startOutboundCall(options): Promise<CommonSDKResponse>
Parameter
﻿
Type
Required
Remarks
options
phoneNumber
String
Yes
Contact Number
﻿
phoneDesc
String
No
Number Remark will display in call bar instead of number
﻿
uui
String
No
User-defined data, which can be returned through call CDR data push  data push after being input
﻿
skillGroupId
String
No
Skill group ID associated with outbound call number.
﻿
callerPhoneNumber
String
No
Number that uses to make outbound call.
﻿
servingNumberGroupIds
String[]
No
Specified Number ID List
﻿
phoneEncodeType
'number'	
No
Currently only support 'number'. Actual number is mandatory when enabling number mapping.
tccc.Call.startOutboundCall(options): Promise<CallResponse>
CallResponse description as follows:
Parameter      
﻿
Type      
Required      
Remarks   
response
sessionId
String
Yes
Specify session ID
﻿
calleeLocation
String
No
Callee number location
﻿
calleePhoneNumber
String
Yes
Contact Number
﻿
callerPhoneNumber
String
Yes
Caller Number that is used to make the outbound call
﻿
serverType
String
Yes
Service Endpoint Type: Describes the type of agent device used during call sessions. Enum value: staffSeat, staffPhoneSeat, and staffExtensionSeat. For details, see Session Service Type.
﻿
remark
String
No
Callee number remarks
Answer Video Session
tccc.Call.accept(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID, obtain from tccc.events.callIn event
End Video Session
tccc.Call.hungUp(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Delete Call
tccc.Call.deleteCall(options)
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Mute.
tccc.Call.muteMic(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Unmute.
tccc.Call.unmuteMic(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Whether Mic is Muted
tccc.Call.isMicMuted(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Initiate Internal Call
tccc.Call.startInternalCall(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
calleeUserId
String
Yes
Agent account (Callee Side)
﻿
useMobile
Boolean
No
Whether to call agent mobile or not
Transfer Video Session
tccc.Call.transfer(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
skillGroupId
String
No
Transfer to designated skill group
﻿
userId
String
No
Transfer to designated agent
Call on Hold
tccc.Call.hold(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Call Monitoring
tccc.Call.monitor(options): Promise<CommonSDKResponse>
Start call monitoring with audio as the default option, allowing only one session at a time. If textOnly: true is enabled, you can monitor multiple text sessions simultaneously, but this requires real-time speech to text feature to be turned on.
Note: This API can only be called by users with an administrator or quality inspector role.
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
The monitored conversation ID can be obtained from the Get PSTN Session List.
﻿
textOnly
Boolean
No
The default is false, which means audio monitoring is initiated. Set it to true to enable text monitoring instead.
Call Intercept
tccc.Call.intercept(options): Promise<CommonSDKResponse>
Admin can take over a in progress call during monitoring, replacing the current agent. When this happens, the original agent will automatically exit the call (Call Intercept can only be initiated during monitoring).
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Session has been taken over (intercepted) by Admin.
﻿
Cancel Call on Hold
tccc.Call.unHold(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Send Phone Extension Number
tccc.Call.sendDigits(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
dtmfText
String
No
Extension number to send
Chat (Desk Agent API Functions)
Answer Video Session
tccc.Chat.accept(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
End Chat Session
tccc.Chat.end(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Transfer Video Session
tccc.Chat.transfer(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
skillGroupId
String
No
Transfer to designated skill group
﻿
userId
String
No
Transfer to designated agent
Video (Video Agent API Functions)
Answer Video Session
tccc.Video.accept(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
End Video Session
tccc.Video.end(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Mute.
tccc.Video.muteMic(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Unmute.
tccc.Video.unmuteMic(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Camera Turns Off
tccc.Video.muteVideo(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Camera Turns On
tccc.Video.unmuteVideo(options): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Transfer Video Session
tccc.Video.transfer(): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
skillGroupId
String
No
Transfer to designated skill group
﻿
userId
String
No
Transfer to designated agent
Agent (Status Related API Function)
More agent status enum types, see Agent Status.
Swtich to Online Status
tccc.Agent.online(): void
Offline
tccc.Agent.offline(): void
Agent Status Setup
tccc.Agent.setStatus(optoins): Promise<CommonSDKResponse>
Parameter      
﻿
Type      
Required      
Remarks   
options
status
String
Yes
Agent status, value range:
free: Idle, available to start service
rest: Rest, temporarily unavailable
arrange: After-call-work
notReady: Busy
stopNotReady: Stop Busy
﻿
restReason
String
No
Break Reason
Get Agent Status
tccc.Agent.getStatus():AgentStatus
Devices (Device-Related API Functions)
Web Browser Availability Check
tccc.Devices.isBrowserSupported(): boolean
Note
 Note: TCCC Web SDK supports Chrome 56 and Edge 80 or later.
Return Microphone List
tccc.Devices.getMicrophones(): Promise<MediaDeviceInfo []>
Return Speaker List
tccc.Devices.getSpeakers(): Promise<MediaDeviceInfo []>
UI (User Interface Related API Function)
Hide All SDK UIs
tccc.UI.hide(): void
Show All SDK UIs
tccc.UI.show(): void
Show Floating Button
tccc.UI.showfloatButton(): void
Hide Floating Button
tccc.UI.hidefloatButton(): void
Show Workstation
tccc.UI.showWorkbench(): void
Hide Workstation
tccc.UI.hideWorkbench(): void
Display Call Toolbar
tccc.UI.showNotificationBar(): void
Hide Call Toolbar
tccc.UI.hideNotificationBar(): void
Modify SDK Local Settings
You are able to turn off SDK ringtone and system notifications
tccc.UI.updateUserCustomSettings(settings): void
All parameters in settings are optional and support incremental updates.
Parameter
﻿
Type      
Required      
Remarks   
settings
disableRingtone
Boolean
No
true means disable SDK's ringtones (e.g., inbound call and answer tones).
﻿
disableNotification
Boolean
No
true means disable SDK system notifications
Monitor Events
Monitor Events
tccc.on(event, callback)
Cancel Event Monitor
tccc.off(event, callback)
Complete SDK Initialization
tccc.events.ready
Trigger when SDK initialization is complete. At this point, you can securely invoke the API.
Callback Parameter      
﻿
Type      
Required      
Remarks   
options
tabUUID
String
Yes
A unique ID for the current page that changes after refresh, used for multi-tab SDK integration.
Inbound Session
tccc.events.callIn
Types of inbound sessions include:
phone: voice session (Phone)
im: chat session (Desk)
voip: audio session
video: video session
internal: internal session
Inbound Voice Call
Parameter
﻿
Type
Required
Remarks
options
sessionId
String
Yes
Conversation ID
﻿
type
'phone'
Yes
Type of voice session (e.g., Web, mobile, sip phone calls)
﻿
timeout
Number
Yes
Session connection timeout duration, (0 means no timeout is applied)
﻿
calleePhoneNumber
String
Yes
Contact Number
﻿
callerPhoneNumber
String
No
Caller Number
﻿
callerLocation
String
No
Caller number location
﻿
remark
String
No
Remarks
﻿
ivrPath
{key: String, label: String}[]
-
User IVR path: KEY represents the key pressed at each node, and LABEL represents the label for the key.
﻿
protectedCallee
String
No
When admin enables number masking to protect real numbers, the masked number will be shown in this field for the callee.
﻿
protectedCaller
String
No
When admin enables number masking to protect real numbers, the masked number will be shown in this field for the caller.
﻿
serverType
'staffSeat' | 'staffPhoneSeat' | 'staffExtensionSeat'
Yes
Indicates the device used by the agent to answer incoming calls: 1) staffSeat (default): Web agent. 2) StaffPhoneSeat: Agent's mobile phone. 3) MiniProgramSeat: Mini Program agent. 4) staffExtensionSeat: Agent's linked desk phone.
Inbound Chat Session
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Conversation ID
﻿
type
'phone'
Yes
Type of voice session (e.g., Web, mobile, sip phone calls)
﻿
timeout
Number
Yes
Session connection timeout duration, (0 means no timeout is applied)
﻿
nickname
String
Yes
Nickname.
﻿
avatar
String
No
User's profile photo
﻿
remark
String
No
Remarks
﻿
peerSource
String
No
Channel Source
﻿
channelName
String
No
custom parameter
﻿
clientData
String
No
user-defined parameter
Inbound Audio Session (VoIP Call)
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Conversation ID
﻿
type
'voip'
Yes
Audio session type
﻿
timeout
Number
Yes
Session connection timeout duration, (0 means no timeout is applied)
﻿
callee
String
Yes
Channel
﻿
calleeRemark
String
No
Channel remarks
﻿
userId
String
Yes
user's openId
﻿
nickname
String
No
WeChat nickname can be obtained with user authorization
﻿
avatar
String
No
WeChat avatar can be obtained with user authorization
﻿
remark
String
No
Remarks
﻿
peerSource
String
No
Caller number location
﻿
ivrPath
{key: String, label: String}[]
No
User IVR path: KEY represents the key pressed at each node, and LABEL represents the label for the key.
﻿
clientData
String
No
user-defined parameter
Inbound Video Session
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Conversation ID
﻿
type
'video'
Yes
Video session type
﻿
timeout
String
Yes
Session connection timeout duration, (0 means no timeout is applied)
﻿
userId
String
Yes
user's openId
﻿
nickname
String
No
WeChat nickname can be obtained with user authorization
﻿
avatar
String
No
WeChat avatar can be obtained with user authorization
﻿
remark
String
No
Remarks
Inbound Internal Session
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Conversation ID
﻿
type
'internal'
Yes
internal session type
﻿
timeout
Number
Yes
Session connection timeout duration, (0 means no timeout is applied)
﻿
peerUserId
String
Yes
Caller agent account
Agent Session Handling
tccc.events.userAccessed
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
tabUUID
String
No
Present in multi-tab integration, it indicates which tab the agent used to answer.
Session Transfer Timeout Event
tccc.events.autoTransfer
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Session End Event
tccc.events.sessionEnded
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
closeBy
String
Yes
Hang Up Party:            
Client: client hang up
seat: agent hang up
admin: system hang up
timer: timer hang up
﻿
mainReason
String
No
This is only applied in voice call, present when the disconnector is "admin," indicating the reason for the hung up.
﻿
subReason
String
No
This is only applied in voice call, present when the disconnector is "admin," indicating the detailed reason for the hung up.
Outbound Call Succeeded Event
tccc.events.callOuted
Callback Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
﻿
callerPhoneNumber
String
Yes
Caller number used for making an outbound call
﻿
calleePhoneNumber
String
Yes
Contact Number
﻿
serverType
'staffSeat' | 'staffPhoneSeat' | 'staffExtensionSeat' |
'MiniProgramSeat'
Yes
Indicates agent uses what device to make outbound calls:
`staffSeat` - default value, indicating agent is using web browser to make calls.
StaffPhoneSeat indicates mobile outbound call
MiniProgramSeat indicates mini program outbound call
staffExtensionSeat indicates telephone outbound call
﻿
tabUUID
String
No
Once multi-tab integration turned on, it indicates which tab the agent used to answer.
Outbound Call Answered Event
tccc.events.calloutAccepted
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Session Transfer Event
tccc.events.transfer
Parameter      
﻿
Type      
Required      
Remarks   
options
sessionId
String
Yes
Specify session ID
Agent Status Change Event
tccc.events.statusChanged
Parameter      
﻿
Type      
Required      
Remarks   
﻿
options
status
AgentStatus
No
For more information, see Agent Status.
﻿
Agent Being Kicked Out Event
tccc.events.kickedOut
Multi-end login triggers when an agent logs in from multiple devices.
Speech Recognition Event
tccc.events.asr
Parameter      
﻿
Type      
Required      
Remarks   
﻿
options
sessionId
String
Yes
Specify session ID
﻿
﻿
result
ASR recognition result
Yes
Automatic speech recognition results. For more structure info, see ASR Document.
﻿
﻿
flow
'IN' | 'OUT'
Yes
Recognition direction
user-side
agent side
﻿
Multi-Tab Integrated SDK
By default, TCCC Web SDK only allows to login device. Multiple logins will trigger the kickedOut event. After enabling the multi-Tab feature, calls initiated from any page will be displayed on other pages. Developers can hide the UI according to business logic or monitor to corresponding events for handling.
Restriction
1. One browser mutli-window, no incognito mode.
2. SDK integration in the business system is in the same domain name.
3. Mobile browsers are not supported.
Integration Guidance
1. Initialize SDK. See Web.
2. Add the enableShared parameter to enable the multi-Tab feature.
function injectTcccWebSDK(SdkURL) {
    if (window.tccc) {
      console.warn('SDK already initialized, confirm whether to repeat initialization');
      return;
    }
    return new Promise((resolve, reject) => {
      const script = document.createElement('script');
      script.setAttribute('crossorigin', 'anonymous');
      script.src = SdkURL;
      /*
      Add enableShared to enable the multi-Tab feature.
      */
      script.dataset.enableShared = 'true'
      document.body.appendChild(script);
      script.addEventListener('load', () => {
        window.tccc.on(window.tccc.events.ready, ({ tabUUID }) => {
          resolve('initialization successful, current tabUUID is ' + tabUUID)
        });
        window.tccc.on(window.tccc.events.tokenExpired, ({message}) => {
          console.error('initialization failed', message)
          reject(message)
        })
      })
    })
}
3. Rational of multi-tab handling.
When the callOuted (outbound call succeeded) and userAccessed (agent answered successfully) events are triggered, the tabUUID field will be added to indicate which page initiated the call/answer.
let curTabUUID = '';
﻿
window.tccc.on(window.tccc.events.ready, ({ tabUUID }) => {
    console.log('initialization successful, current tabUUID is ' + tabUUID)
    curTabUUID = tabUUID;
});
﻿
window.tccc.on(window.tccc.events.callOuted, ({ sessionId, tabUUID }) => {
    if (tabUUID && tabUUID !== curTabUUID) {
      // Receiving outbound call success event from other pages, business can handle by itself
    }
})
﻿
window.tccc.on(window.tccc.events.userAccessed, ({ sessionId, tabUUID }) => {
    if (tabUUID && tabUUID !== curTabUUID) {
      // Receiving answer success event from other pages, business can handle by itself
      // Here is example code, ignore this event
      return;
    }
})  
﻿

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피드백

Field	Description
free	Idle: Agent is online at their workstation but not currently engaged in a call.
busy	In Call: Agent is handling an inbound or outbound call and will not receive new call assignments during this time.
arrange	After-call-work
notReady	Busy: agent will not receive new inbound calls, but can make outbound calls.
rest	On Break: agents can select a break reason such as "Meal," "Meeting," or "Training" (reasons are configured by the admin in the Management Panel).

Field	Description
staffSeat	Web agent to make and answer calls through the web server.
staffPhoneSeat	Agent who make and answer calls through mobile device.
miniProgramSeat	Agent who make and answer calls through wechat mini-program.
staffExtensionSeat	Agent who make and answer calls through SIP phone device.

Parameter			Type	Required	Remarks
options	status	'success' \|'error'	Yes	SDK API call result, returns success on success, error on failure
options		errorMsg	string	No	Error message returned when status is error

Callback Parameter			Type	Required	Remarks
options	tabUUID	String	Yes	A unique ID for the current page that changes after refresh, used for multi-tab SDK integration.

tencent cloud

Cloud Contact Center

Web

Data Structure

AgentStatus

ServerType

CommonSDKResponse

Call (API Function of Voice and Audio Agent)

Outbound call

tccc.Call.startOutboundCall(options): Promise<CommonSDKResponse>

tccc.Call.startOutboundCall(options): Promise<CallResponse>

Answer Video Session

tccc.Call.accept(options): Promise<CommonSDKResponse>

End Video Session

tccc.Call.hungUp(options): Promise<CommonSDKResponse>

Delete Call

tccc.Call.deleteCall(options)

Mute.

tccc.Call.muteMic(options): Promise<CommonSDKResponse>

Unmute.

tccc.Call.unmuteMic(options): Promise<CommonSDKResponse>

Whether Mic is Muted

tccc.Call.isMicMuted(options): Promise<CommonSDKResponse>

Initiate Internal Call

tccc.Call.startInternalCall(): Promise<CommonSDKResponse>

Transfer Video Session

tccc.Call.transfer(): Promise<CommonSDKResponse>

Call on Hold

tccc.Call.hold(): Promise<CommonSDKResponse>

Call Monitoring

tccc.Call.monitor(options): Promise<CommonSDKResponse>

Call Intercept

tccc.Call.intercept(options): Promise<CommonSDKResponse>

Cancel Call on Hold

tccc.Call.unHold(): Promise<CommonSDKResponse>

Send Phone Extension Number

tccc.Call.sendDigits(): Promise<CommonSDKResponse>

Chat (Desk Agent API Functions)

Answer Video Session

tccc.Chat.accept(options): Promise<CommonSDKResponse>

End Chat Session

tccc.Chat.end(options): Promise<CommonSDKResponse>

Transfer Video Session

tccc.Chat.transfer(): Promise<CommonSDKResponse>

Video (Video Agent API Functions)

Answer Video Session

tccc.Video.accept(options): Promise<CommonSDKResponse>

End Video Session

tccc.Video.end(options): Promise<CommonSDKResponse>

Mute.

tccc.Video.muteMic(options): Promise<CommonSDKResponse>

Unmute.

tccc.Video.unmuteMic(options): Promise<CommonSDKResponse>

Camera Turns Off

tccc.Video.muteVideo(options): Promise<CommonSDKResponse>

Camera Turns On

tccc.Video.unmuteVideo(options): Promise<CommonSDKResponse>

Transfer Video Session

tccc.Video.transfer(): Promise<CommonSDKResponse>

Agent (Status Related API Function)

Swtich to Online Status

tccc.Agent.online(): void

Offline

tccc.Agent.offline(): void

Agent Status Setup

tccc.Agent.setStatus(optoins): Promise<CommonSDKResponse>

Get Agent Status

tccc.Agent.getStatus():AgentStatus

Devices (Device-Related API Functions)

Web Browser Availability Check

tccc.Devices.isBrowserSupported(): boolean

Return Microphone List

tccc.Devices.getMicrophones(): Promise<MediaDeviceInfo []>

Return Speaker List

tccc.Devices.getSpeakers(): Promise<MediaDeviceInfo []>

UI (User Interface Related API Function)

Hide All SDK UIs

tccc.UI.hide(): void

Show All SDK UIs

tccc.UI.show(): void