Staff Internal Session
Feature Overview
Staff can initiate internal sessions for communication, by sending text, images and other methods.
Initiate a Conversation
Step 1: Click the Add button in the upper left corner of the workspace and select Direct Chat
Step 2: In the pop-up window, select Internal Contacts, search for the staff's nickname or account, and click Start a session to open the conversation.
Do Not Display Sessions
If there is no need to display the completed internal conversation, right-click and select No display. This operation will not delete the chat record.
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