Overdue Payments
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When cloud database resources in yearly/monthly subscription mode expire or the available balance of your cloud service account in pay-as-you-go billing mode is less than the billing amount (account in arrears), cloud database instance resources will be gradually shut down and finally released and terminated. To avoid service suspension, top up your account promptly for renewal to ensure continuous and stable operation.
Yearly/Monthly Subscription
When instances are purchased in yearly/monthly subscription billing mode, you need to prepay for an entire month or a whole year. Instances will be released and terminated after expiration if they are not renewed in time. For the handling mechanism upon resource expiration, see the following figure and table.
Stage | Duration | Status and Handling Mechanism |
Validity period | Within 7 days before expiration | Cloud resources with auto-renewal disabled: Tencent Cloud will send a notification about resource expiration every other day until a successful renewal is made, regardless of whether the account balance is sufficient. Cloud resources with auto-renewal enabled: When the account balance is insufficient, Tencent Cloud will send a notification every other day reminding the user to recharge the account for auto-renewal, until the renewal is successfully completed. Note: On the day before and on the day of cloud database service expiration, if no renewal action is taken, Tencent Cloud will notify users via voice calls (actual delivery method is subject to the user's Message Center subscription settings) about the service expiration time and release time, enabling users to take timely action. |
Grace period | Within 7 days after expiration | Cloud database resources can still be accessed normally, and the service is not suspended. Cloud resources with auto-renewal disabled: Tencent Cloud will send a notification about resource suspension every other day until a successful renewal is made. Cloud resources with auto-renewal enabled: The system will retry auto-renewal every day. If the account balance is insufficient, the user will be notified of the auto-renewal failure until the service is suspended. After the service is suspended, no more auto-renewal attempts will be made. If no successful automatic or manual renewal is made before the end of the 7th day after resource expiration, cloud database resources will be suspended and retained in the recycle bin. Note: If cloud database resources are renewed within the grace period, the billing start time will be the end time of the original billing cycle. Tencent Cloud will notify users via voice calls (actual delivery method is subject to the user's Message Center subscription settings) about the service release time when resources are shut down and suspended, enabling users to take timely action. |
Retention period | Within 7 days after shutdown | Cloud database resources become unavailable after shutdown. The instances are isolated in the recycle bin. Restorable: Instances can be restored from the recycle bin. For detailed operations, see Restoring Isolated Instances. At the end of the 7th day after shutdown, they will be cleared from the recycle bin and can no longer be manually restored. Note: If cloud database resources are renewed within the retention period, the billing start time will be the end time of the original billing cycle. On the 7th day after cloud database resources are shut down, users will be notified via voice calls (actual delivery method is subject to the subscription configuration of Message Center) about the impending service release time. On the 8th day after shutdown, users will also be notified that the resources have been released. |
| From the 8th day to the 15th day after shutdown | After 7 days of shutdown, cloud database instances will be cleared from the recycle bin, and instance backups will be stored in the backend for 8 days. To obtain backup files, contact Tencent Cloud engineers. At the end of the 15th day after shutdown, all backup data will be deleted and cannot be restored. |
Invalidity period | 15 days after shutdown | Cloud database resources are completely terminated, and all data is deleted and cannot be restored. |
Pay-as-You-Go
If instances are purchased in pay-as-you-go billing mode, the billing system performs settlement every hour on the hour. If the available balance of your account is insufficient (less than 0) at the time of settlement, the fees of the previous hour cannot be deducted. In this case, your account is considered in arrears. For the specific handling mechanism, see the following figure and table.
Note:
The system will notify the Tencent Cloud account creator, global resource collaborator, and financial collaborator via email and SMS message (the actual receiving method is subject to the subscription configuration of Message Center).
Stage | Duration | Status and Handling Mechanism |
Grace period | Within 24 hours after the account enters arrears | Cloud database resources can still be accessed normally, and the service is not suspended. Normal billing: Cloud database resources can still be accessed normally within 24 hours after the account balance is less than 0, and billing continues. At the end of the 24th hour after the account enters arrears, if the balance has not been successfully topped up to zero or above, cloud database resources will be suspended and retained in the recycle bin. Note: When the Tencent Cloud account enters arrears, an overdue payment notification will be sent, which contains the overdue payment amount, the expected service suspension time for all pay-as-you-go resources under the account, and the final termination time. |
Retention period | Within 7 days after shutdown | Cloud database resources become unavailable after shutdown. The instances are isolated in the recycle bin. Restorable: If the balance has not been successfully topped up to zero or above, instances can be restored from the recycle bin. For detailed operations, see Restoring Isolated Instances. At the end of the 7th day after shutdown, they will be cleared from the recycle bin and can no longer be manually restored. Note: When the Tencent Cloud account enters arrears, a service suspension notification will be sent, which contains the overdue payment amount, all the suspended services under the account, and the final termination time. |
| From the 8th day to the 15th day after shutdown | After 7 days of shutdown, cloud database instances will be cleared from the recycle bin, and instance backups will be stored in the backend for 8 days. To obtain backup files, contact Tencent Cloud engineers. At the end of the 15th day after shutdown, all backup data will be deleted and cannot be restored. |
Invalidity period | 15 days after shutdown | All backups of the cloud database resources are completely terminated and cannot be restored. Note: When the resources are terminated, a notification will be sent, which contains the overdue payment amount and all the terminated services under the account. |
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