Instant Messaging

Enabling global communications and connectivity

Overview

Instant Messaging (IM) leverages the same technology that provides instant messaging capabilities to hundreds of millions of QQ users. This tool aims to support enterprises in their digitalization quest through providing comprehensive communication capabilities for global connectivity.

Benefits

Global Deployment

IM provides global coverage through access points and acceleration points located around the world, including Asia Pacific, North America, Europe, the Middle East, Africa, and Latin America. IM works with numerous international products to provide easy global communication service.

Social Features

IM provides various social networking solutions such as the one-to-one chat, group chat, and chat rooms. It supports text, emojis, location markers, images, voice messages and short video messages. Custom features such as red packets, read receipts, auto delete after reading, and likes are also supported.

Quick Access and One-Stop Service

IM can be implemented in a few minutes with TUIKit,also provides SDKs for Android, iOS, web, WeChat mini programs, PC, Mac, etc. It is also integrated with Tencent Real-Time Communication (TRTC), Interactive Live Video Broadcasting (ILVB), and Mini Program LVB to provide you with one-stop solutions.

Features

IM Features
WeChat Mini Programs

Tencent was the first company to offer a WeChat Mini Program IM service. Tencent also offers a comprehensive WeChat Mini Program Audio-Video solution, which integrates multiple features such as IM, TRTC, LVB, and VOD, for a one-stop Mini Program solution.

Scenarios

Intra-App Social Networking

By using IM, users can enjoy one-to-one chat and group chat features within the app. IM supports text, voice messages, images, emojis, location markers, videos, and custom messages for intra-app social networking. It provides users with new social experiences and effectively improves user stickiness and activity.

LVB for Millions of Users

IM allows you to deploy LVB chat rooms on a massive scale. These LVB chat rooms supports unlimited number of users and on-screen comments, letting you serve hundreds of millions of users concurrently sending hundreds of millions of messages online.

Customer Service Consultation

You can implement an in-app customer service feature with IM to meet your pre-sales, sales, and after-sales service requirements. Customer tags and attributes can be customized for customer profiling.

Office Collaboration

With IM, you can easily synchronize messages between PCs and mobile phones. IM leverages QQ’s underlying encryption algorithm to ensure the security and reliability of messages within your enterprise. Third-party channels are supported to facilitate connection to office systems. Private deployment and dedicated networks are supported, with installation guaranteed.

Smart Device Communication

IM SDKs can be conveniently deployed on smart devices for text, voice, image, and video communications between smart devices and between apps and smart devices, so you can easily utilize your smart device for interactive IM.

Pricing

Tencent Cloud IM is pay-as-you-go on a monthly billing cycle. With this billing mode, there are no upfront payments and you can activate or deactivate your applications (SDKAppID) at any time. For more details, see Billing Overview.