Database Expert Service

A professional service provided by Tencent Cloud experts to help you solve various database problems

Disclaimer

Please note that this product is not currently in operation and not available for purchase. Any product information set forth below is strictly an overview of our proposed arrangements in relation to this service, which may be subject to change as and when it is made available for purchase on this website. You acknowledge that any information herein is for your reference only and does not constitute or form any part of an offer to sell.

Overview

Database Expert Service (DBexpert) provides professional database services. You can get professional support from TencentDB experts to help you solve various database problems simply by submitting your questions and requirements. All members in the DBexpert team have rich experience gained from working as DBA for over a decade and managing the databases of major businesses with hundreds of millions of users.

Benefits
Experienced Team

All members of the DBexpert team have been working in the database field for over a decade with rich experience in architecture design, troubleshooting, and other aspects in database businesses. They are not only good at solving database problems with Tencent's internal businesses but also experienced in helping customers tackle business challenges.

Tech Giant-Grade Support

The DBexpert team not only protects the security of Tencent's various high-traffic businesses, but also supports small- and medium-sized businesses in the Tencent ecosystem. It has accumulated ample solutions to avoid different database problems and ensure smooth operations for small, middle, and large businesses.

Wide Variety of Service Cases

Currently, DBexpert is widely used by more than 100 enterprises in their projects covering database architecture design, disaster recovery solution design, database health diagnosis, and other supportive services. Most of the services are oriented to the core businesses of customers and well recognized.

Features

Database Scheme Design

Database Health Diagnosis

Support from Database Experts

Database Scheme Design

DBexpert helps you design an appropriate business architecture based on the actual needs of your business system. It can also analyze your existing architecture according to the specific business scenarios to find the parts that can be optimized in the architecture and propose solutions accordingly.

Database Health Diagnosis

DBexpert helps you identify and eliminate the risks in your current database system; for example, it can propose optimizations for suboptimal parts based on your actual business needs, evaluate whether the current performance metrics are complete through means such as monitoring and stress testing, analyze and assess the bottlenecks and risks in the database system in line with your actual business scenarios, and eventually propose optimization schemes accordingly.

Support from Database Experts

DBexpert leverages the rich experience of its team members to offer comprehensive database support services. For example, it safeguards major business events such as ecommerce campaigns, designs and fine-tunes the architecture for business scenarios, comprehensively detects database security issues to improve overall security, helps you manage database compliance in a fine-grained manner, and improves the compliance of your data assets through various access logs.

DBexpert helps you design an appropriate business architecture based on the actual needs of your business system. It can also analyze your existing architecture according to the specific business scenarios to find the parts that can be optimized in the architecture and propose solutions accordingly.

DBexpert helps you identify and eliminate the risks in your current database system; for example, it can propose optimizations for suboptimal parts based on your actual business needs, evaluate whether the current performance metrics are complete through means such as monitoring and stress testing, analyze and assess the bottlenecks and risks in the database system in line with your actual business scenarios, and eventually propose optimization schemes accordingly.

DBexpert leverages the rich experience of its team members to offer comprehensive database support services. For example, it safeguards major business events such as ecommerce campaigns, designs and fine-tunes the architecture for business scenarios, comprehensively detects database security issues to improve overall security, helps you manage database compliance in a fine-grained manner, and improves the compliance of your data assets through various access logs.

Scenarios

The DBexpert team provides professional advice based on your business characteristics when your business system requires improvements in database performance, security, disaster recovery, etc.


  • Database architecture design: for business systems that have not been launched, DBexpert offers comprehensive architecture design consultancy with regard to distributed architecture, high availability, disaster recovery, and so on; for launched businesses, it analyzes business systems and database architectures to locate the risks and performance bottlenecks and then suggests temporary and permanent solutions accordingly.
  • Disaster recovery scheme design: in comprehensive consideration of issues such as resource environment, database architecture, system pressure, and security, DBexpert checks, analyzes, and assesses your database system in an all-round manner to help you optimize bottlenecks and eliminate potential risks.
  • Industry-Specific database solution design: DBexpert helps you design a low-risk high-availability technical architecture based on the characteristics of your industry and actual business scenario by leveraging the experience in designing various successful architectures of Tencent Cloud.

For your TencentDB instances or self-built databases, if the database system is not fully optimized for your business scenarios, poorly designed, or about to hit a business bottleneck, DBexpert can help you assess and test the database performance to discover and locate system risks and then adjust and optimize database configurations.

  • Capacity model assessment: DBexpert assesses the applicability of your database capacity by checking the resource usage of the database system.
  • Performance analysis: DBexpert uses different methods such as data monitoring and stress testing to assess your current TencentDB system resource usage and calculate the achievable optimal performance metric values.
  • Bottleneck and risk assessment: in comprehensive consideration of issues such as system resource environment, database architecture, and system pressure, DBexpert locates, analyzes, and assesses the bottlenecks and potential risks of your database system.

Tencent Cloud's own experts provide multidimensional database support services, including:


  • Database architecture design: DBexpert designs distributed and high-availability database architectures that meet various needs in different industries.
  • Database performance diagnosis and tuning: DBexpert diagnoses and troubleshoots problems during database use.
  • Data security: DBexpert improves the overall database security capabilities.
  • Database audit: DBexpert manages the compliance of database operations by auditing them in a fine-grained manner. If an incident occurs, it can generate compliance reports to trace the root cause by logging, analyzing, and reporting user accesses to databases. In addition, it strengthens the logging of database behaviors over private and public networks to further improve the data asset security.

Help
Contact Us

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Technical Support

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7x24 Phone Support
Hong Kong, China
+852 800 906 020 (Toll Free)
United States
+1 844 606 0804 (Toll Free)
Canada
+1 888 605 7930 (Toll Free)
England
+44 808 196 4551 (Toll Free)
Australia
+61 1300 986 386 (Toll Free)
Korea
+82 080-899-3166 (Toll Free; local time: 9:00—12:00, 13:00-18:00)
Local hotline to be supported for more regions