- IM supports special messages such as giving likes, gifts, and rewards by using custom messages. It can increase the conversion rate for paid applications, customize message priorities, and ensure that messages of high priority are the first displayed and not lost.
- IM supports chat in live streaming, providing chatting through on-screen comments. It can retrieve on-screen comments in real time and use custom messages to implement on-screen comment color change, floating, acceleration, and image interaction.
- IM provides audio/video chat rooms with no user count limits and enables smooth chat in rooms with millions of users. View the document.
1 Billion+
Over 1 Billion MAUs
550 billion+
Over 550 billion daily peak messages
100,000+
Over 100,000 customers worldwide
99.99%
Over 99.99% messaging success rate and service reliability
Core Capabilities
In-App Chat
IM provides applications with rich social networking and chat features, including one-to-one chat, group chat, and live on-screen commenting. It supports a variety of message types such as text, images, short audio, and short video.
Learn more >User Profiles and Relationship Chains
IM is capable of hosting user profiles and provides diverse user relationship chain capabilities, allowing users to add, delete, and block friends for an engaging social networking experience.
Learn more >Offline Push
With IM's offline push feature, new messages can be sent to users even when they are offline, helping users stay up to date with conversations and improving the user retention of your application.
Learn more >Success Stories
Sample Code
IM provides multi-platform chat APIs, abundant server APIs, third-party callbacks, and UIKit components to help you integrate chat capabilities in just a few days. With four simple steps, you can run an IM demo.
Android
iOS & Mac
Web
Unity
Unreal Engine
Flutter
C APIs
Electron
Features
IM has independent IDCs in Singapore, Germany, India, and Korea and deploys over 2,100 cache and access nodes across six continents to implement reliable global messaging. It provides a one-stop chat service to comprehensively meet the requirements of you and your users. For more product information or to learn how IM solutions can work for you, please contact us.
Pricing
Free Edition
Always Free
Free
Try Now
Maximum users: 100
Maximum groups: 100
Maximum audio-video groups: 10
Free message storage period: 7 days
Free DAU tier: 100/month
Maximum contacts per user: 20
Maximum groups per user: 50
Maximum members per group (for non–audio-video group): 20
Pro Edition
Cost-Effective
$449.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: 50
Free message storage period: 7 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 500
Maximum members per group (for non–audio-video group): 200
Ultimate Edition
Powerful Features
$899.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: unlimited
Free message storage period: 30 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 1,000
Maximum members per group (for non–audio-video group): 2,000
Free Edition
Always Free
Free
Try Now
Maximum users: 100
Maximum groups: 100
Maximum audio-video groups: 10
Free message storage period: 7 days
Free DAU tier: 100/month
Maximum contacts per user: 20
Maximum groups per user: 50
Maximum members per group (for non–audio-video group): 20
Pro Edition
Cost-Effective
$449.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: 50
Free message storage period: 7 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 500
Maximum members per group (for non–audio-video group): 200
Ultimate Edition
Powerful Features
$899.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: unlimited
Free message storage period: 30 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 1,000
Maximum members per group (for non–audio-video group): 2,000
Free Edition
Always Free
Free
Try Now
Maximum users: 100
Maximum groups: 100
Maximum audio-video groups: 10
Free message storage period: 7 days
Free DAU tier: 100/month
Maximum contacts per user: 20
Maximum groups per user: 50
Maximum members per group (for non–audio-video group): 20
Pro Edition
Cost-Effective
$449.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: 50
Free message storage period: 7 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 500
Maximum members per group (for non–audio-video group): 200
Ultimate Edition
Powerful Features
$899.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: unlimited
Free message storage period: 30 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 1,000
Maximum members per group (for non–audio-video group): 2,000
Free Edition
Always Free
Free
Try Now
Maximum users: 100
Maximum groups: 100
Maximum audio-video groups: 10
Free message storage period: 7 days
Free DAU tier: 100/month
Maximum contacts per user: 20
Maximum groups per user: 50
Maximum members per group (for non–audio-video group): 20
Pro Edition
Cost-Effective
$449.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: 50
Free message storage period: 7 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 500
Maximum members per group (for non–audio-video group): 200
Ultimate Edition
Powerful Features
$899.99
/month
Activate Now
Maximum users: unlimited
Maximum groups: unlimited
Maximum audio-video groups: unlimited
Free message storage period: 30 days
Free DAU tier: 10,000/month
Maximum contacts per user: 3,000
Maximum groups per user: 1,000
Maximum members per group (for non–audio-video group): 2,000
Scenarios
Interactive Live Streaming
Social Messaging
Influencer Marketing
Interactive Game
Online Customer Service
Online Education
Online Healthcare
Smart Device
OA
Meeting
Private Cloud Deployment
Interactive Live Streaming
Social Messaging
- IM supports chat in-app, providing several message types such as text, emojis, images, short audio, and short videos, which can increase user activity.
- In addition to group profile photos, group nicknames, group introductions, and group member profiles, support a maximum of 20 custom fields and provide capabilities for displaying group levels and displaying groups in a personalized manner.
- IM supports various group types such as private groups, public groups, and chat rooms, which meet the requirements for specific group chat scenarios and diversified social interaction techniques.
- By using custom messages, you can share messages such as webpages, audio, and video to a specified chat window.
Influencer Marketing
- IM provides audio/video chat rooms with no user count limits and enables smooth chat in rooms with millions of users.
- IM supports chatting through on-screen comments. It can retrieve on-screen comments in real time and implement on-screen comment-based live Q&A.
- IM allows you to use custom messages and third-party callbacks to connect to the business backend. After you click "Voucher", "Lucky Draw", and "Add to Cart", the system will automatically go to the corresponding page.
- IM supports like and gift by using custom messages. It can increase the conversion rate for paid applications, customize message priorities, and ensure that messages of high priority are the first displayed and not lost. View the document.
Interactive Game
- IM supports diverse in-game message types such as text, emoji, image, short audio, and short video, which can increase player activity.
- IM has global access points and cache nodes in the Asia Pacific, North America, Europe, Middle East, Africa, and Latin America, which implement nearby access and ensure the communications quality for players.
- In addition to group profile photo, group nickname, group description, group member profile, and group member nickname, IM also supports a maximum of 20 custom fields for differentiated display of in-game roles.
Online Customer Service
- IM enables customers and customer service representatives to send text, image, short audio, and short video messages to each other and send and display item, order, and shipping information through custom messages, thus meeting diversified communication needs.
- IM allows setting special rules such as simple sorting and geographical location in custom fields and using RESTful APIs to quickly assign specific customer service representatives.
- IM can forward messages to the business or smart customer service backend in real time through third-party callbacks and deliver the replies through RESTful APIs to implement the smart customer service.
- By using group chat, a merchant or super admin can join or leave a customer consultation group at any time to monitor the customer service quality in real time. IM supports message download and real-time forwarding to save the chat records between customer service representatives and customers locally for spot check and evaluation by supervisors.
Online Education
- Targeted class start notifications can be pushed through RESTful APIs to remind students about important classes, and offline push is supported.
- Online sign-in can be implemented through customization, and statistics on the sign-in count and student names can be collected in real time, so that teaching assistants can easily see the information of students.
- IM provides powerful capabilities for managing group members, enabling teaching assistants to mute/unmute students, remove students, and invite users to groups.
- Custom messages can be used for Q&A in classrooms and assign homework, and RESTful APIs can be used to push homework to a class group or specific window.
Online Healthcare
- After a healthcare provider receives an order, a one-to-one chat or group chat can be created through RESTful APIs to implement fast directional assignment and coordination and automatically deliver the registration and medical record information.
- Custom fields can be used to get and send medical record information in real time. Past medical reports can be viewed on the chat page, so page switching is not required.
- User profiles can be pulled selectively to display only necessary information and avoid leaking user information. You can connect to the identity verification service through third-party callbacks to further improve application security.
- After a group chat is created between the healthcare provider and patient, an invisible security supervisor can be added to protect the security of the users.
Smart Device
- IM supports people-to-thing and thing-to-thing collaborative communication, leading way into the 5G communication era.
- IM supports message roaming and multi-client login on the same platform to enable strong message sync between multiple smart devices.
OA
- IM supports various group types such as work groups, department groups, and central groups which can be created by using clients or backend APIs. It also supports large live rooms with no user limits to facilitate internal training.
- IM enables you to use custom messages to implement various custom message types, such as remote clock-in, voting, enterprise cloud storage, online documents, and page sharing.
- IM can send internal system processes such as OA and e-HR to specific recipients through system messages for fast approval.
Meeting
- IM provides powerful capabilities for managing group members, such as muting and removing members from meetings, setting members as co-hosts, inviting members to meetings, and prohibiting members from joining meetings.
- IM enables participants to annotate with pen, text, and graphics through signaling messages, save historical minutes and forward them in real time, and trace screen recording.
- IM supports sharing messages such as images, documents, and votes within meeting groups through custom messages without interrupting meetings.
- IM supports large groups with up to 6,000 members to meet enterprises' requirements for large-scale meetings.
Private Cloud Deployment
- In private cloud deployment mode, you can directly deploy the system on your own servers, and the data is stored locally.
- Privately deployed IM offers the enterprise contacts feature that allows strangers to directly communicate with each other and meets the communication requirements of ultra-large enterprises.
- The private cloud deployment feature helps you with the deployment, implementation, and OPS of the Private Edition. If you need to use this feature, please apply for IM Private Edition.
Scenarios
Interactive Live Streaming
- IM supports special messages such as giving likes, gifts, and rewards by using custom messages. It can increase the conversion rate for paid applications, customize message priorities, and ensure that messages of high priority are the first displayed and not lost.
- IM supports chat in live streaming, providing chatting through on-screen comments. It can retrieve on-screen comments in real time and use custom messages to implement on-screen comment color change, floating, acceleration, and image interaction.
- IM provides audio/video chat rooms with no user count limits and enables smooth chat in rooms with millions of users. View the document.
Social Messaging
- IM supports chat in-app, providing several message types such as text, emojis, images, short audio, and short videos, which can increase user activity.
- In addition to group profile photos, group nicknames, group introductions, and group member profiles, support a maximum of 20 custom fields and provide capabilities for displaying group levels and displaying groups in a personalized manner.
- IM supports various group types such as private groups, public groups, and chat rooms, which meet the requirements for specific group chat scenarios and diversified social interaction techniques.
- By using custom messages, you can share messages such as webpages, audio, and video to a specified chat window.
Influencer Marketing
- IM provides audio/video chat rooms with no user count limits and enables smooth chat in rooms with millions of users.
- IM supports chatting through on-screen comments. It can retrieve on-screen comments in real time and implement on-screen comment-based live Q&A.
- IM allows you to use custom messages and third-party callbacks to connect to the business backend. After you click "Voucher", "Lucky Draw", and "Add to Cart", the system will automatically go to the corresponding page.
- IM supports like and gift by using custom messages. It can increase the conversion rate for paid applications, customize message priorities, and ensure that messages of high priority are the first displayed and not lost. View the document.
Interactive Game
- IM supports diverse in-game message types such as text, emoji, image, short audio, and short video, which can increase player activity.
- IM has global access points and cache nodes in the Asia Pacific, North America, Europe, Middle East, Africa, and Latin America, which implement nearby access and ensure the communications quality for players.
- In addition to group profile photo, group nickname, group description, group member profile, and group member nickname, IM also supports a maximum of 20 custom fields for differentiated display of in-game roles.
Online Customer Service
- IM enables customers and customer service representatives to send text, image, short audio, and short video messages to each other and send and display item, order, and shipping information through custom messages, thus meeting diversified communication needs.
- IM allows setting special rules such as simple sorting and geographical location in custom fields and using RESTful APIs to quickly assign specific customer service representatives.
- IM can forward messages to the business or smart customer service backend in real time through third-party callbacks and deliver the replies through RESTful APIs to implement the smart customer service.
- By using group chat, a merchant or super admin can join or leave a customer consultation group at any time to monitor the customer service quality in real time. IM supports message download and real-time forwarding to save the chat records between customer service representatives and customers locally for spot check and evaluation by supervisors.
Online Education
- Targeted class start notifications can be pushed through RESTful APIs to remind students about important classes, and offline push is supported.
- Online sign-in can be implemented through customization, and statistics on the sign-in count and student names can be collected in real time, so that teaching assistants can easily see the information of students.
- IM provides powerful capabilities for managing group members, enabling teaching assistants to mute/unmute students, remove students, and invite users to groups.
- Custom messages can be used for Q&A in classrooms and assign homework, and RESTful APIs can be used to push homework to a class group or specific window.
Online Healthcare
- After a healthcare provider receives an order, a one-to-one chat or group chat can be created through RESTful APIs to implement fast directional assignment and coordination and automatically deliver the registration and medical record information.
- Custom fields can be used to get and send medical record information in real time. Past medical reports can be viewed on the chat page, so page switching is not required.
- User profiles can be pulled selectively to display only necessary information and avoid leaking user information. You can connect to the identity verification service through third-party callbacks to further improve application security.
- After a group chat is created between the healthcare provider and patient, an invisible security supervisor can be added to protect the security of the users.
Smart Device
- IM supports people-to-thing and thing-to-thing collaborative communication, leading way into the 5G communication era.
- IM supports message roaming and multi-client login on the same platform to enable strong message sync between multiple smart devices.
OA
- IM supports various group types such as work groups, department groups, and central groups which can be created by using clients or backend APIs. It also supports large live rooms with no user limits to facilitate internal training.
- IM enables you to use custom messages to implement various custom message types, such as remote clock-in, voting, enterprise cloud storage, online documents, and page sharing.
- IM can send internal system processes such as OA and e-HR to specific recipients through system messages for fast approval.
Meeting
- IM provides powerful capabilities for managing group members, such as muting and removing members from meetings, setting members as co-hosts, inviting members to meetings, and prohibiting members from joining meetings.
- IM enables participants to annotate with pen, text, and graphics through signaling messages, save historical minutes and forward them in real time, and trace screen recording.
- IM supports sharing messages such as images, documents, and votes within meeting groups through custom messages without interrupting meetings.
- IM supports large groups with up to 6,000 members to meet enterprises' requirements for large-scale meetings.
Private Cloud Deployment
- In private cloud deployment mode, you can directly deploy the system on your own servers, and the data is stored locally.
- Privately deployed IM offers the enterprise contacts feature that allows strangers to directly communicate with each other and meets the communication requirements of ultra-large enterprises.
- The private cloud deployment feature helps you with the deployment, implementation, and OPS of the Private Edition. If you need to use this feature, please apply for IM Private Edition.
Global Compliance Certifications
SOC
ISO 9001
ISO 27001
ISO 27017
ISO 27018
CSA STAR
NIST CSF
ISO 27701
ISO 29151
BS10012
Free Edition
To learn more about use cases and technical architectures, please contact and consult our sales and technical teams.